Bobbi Horsens

Operations and team leadership professional with experience spanning warehouse operations, inventory management, customer service, retail, and military logistics. Proven ability to lead fast-paced shifts, maintain accurate inventory, support team development, and uphold high standards for safety, quality, and customer experience.

Shift Lead - DashMart (DoorDash) - Virginia Beach, VA

(2025-10)

• Leads daily shift operations while supporting team productivity, customer service, and site performance.
• Oversees inventory accuracy, receiving, stocking, expiration-date management, and proper product placement.
• Trains and supports team members on picking, packing, food safety, inventory procedures, and operational standards.
• Monitors workflow and performance metrics to maintain efficient, accurate order fulfillment and a safe, organized site.

Merchandise Manager - Five Below - Alexandria, VA

(2025-04 - 2025-10)

• Oversaw merchandise planning, floor layout, inventory restocking, and visual merchandising standards.
• Supported customer engagement and efficient day-to-day store operations.

Cashier - Food Lion - Alexandria, VA

(2019-06 - 2024-01)

• Delivered consistent customer service and efficient transaction handling.
• Operated POS systems, handled cash, and maintained merchandise flow.

Specialist (E-4), Motor Transport Operator (88M) - United States Army (Honorably Discharged)

(2008-01 - 2016-07)

• Managed operations and maintenance for a fleet of 15+ transport vehicles and coordinated transportation logistics for teams of up to 40 personnel.
• Supervised and trained 8-10 personnel, promoting professional growth, safety, and operational efficiency.
• Maintained detailed vehicle maintenance and inventory records while meeting deadlines in dynamic, high-stress environments.
• Completed extensive training in navigation, route planning, vehicle operations, maintenance, safety procedures, and convoy operations.

Bachelor's Candidate - Psychology - Kaplan University (2018)

High School Diploma (Honors) - Indian River High School (2003 - 2006)