Correctional Officer at Florida Department of Corrections (2025-07 – Present)
Maintain institutional security, enforce policies and procedures, and supervise individuals in custody.
- Monitor daily movement, recreation, work assignments, and scheduled activities.
- Conduct routine searches of individuals and living areas for contraband and prohibited items.
- Perform scheduled counts to maintain accurate accountability and facility security.
- De-escalate conflicts, safely restrain combative individuals, and provide first aid when required.
- Escort individuals safely to court proceedings, medical appointments, and other authorized locations.
- Prepare clear, factual, and timely incident and behavioral reports.
Spark Driver at Walmart (2024-01 – Present)
- Accept and complete customer shopping and delivery assignments through the Spark Driver platform.
- Shop, select, scan, and accurately bag merchandise for Shop & Deliver orders.
- Load and transport customer orders safely from pickup locations to residential destinations.
- Use GPS navigation to plan efficient delivery routes and complete orders within required timeframes.
- Communicate professionally with customers regarding substitutions, order details, and delivery needs.
Certified Pharmacy Technician at Select Quote (2023-09 – 2024-01)
- Entered and maintained accurate patient, pharmacy, physician, insurance, prescription, and address information in electronic databases.
- Reviewed information for completeness and accuracy while maintaining patient confidentiality.
Certified Pharmacy Technician at Advanced Research Staffing (2022-04 – 2022-09)
- Processed customer requests for refills, new prescriptions, and other pharmacy services.
- Used pharmacy software to accurately process prescription information and support dispensing workflows.
- Maintained patient profiles, including allergies and medication-related information.
- Responded promptly and accurately to patient, physician, and healthcare professional inquiries.
- Collaborated with pharmacists and healthcare professionals to support prescription accuracy and quality service.
Certified Pharmacy Technician at Quality Staffing / Aetna (2021-07 – 2022-01)
- Managed high-volume failed-fax workflows and contacted providers to verify and update fax information.
- Maintained provider information in spreadsheets and completed more than 150 failed-fax cases per day.
- Supported pharmacy adherence correspondence and related administrative processes.
Certified Pharmacy Technician at Tabula Rasa Healthcare (2019-08 – 2020-09)
- Educated patients on the benefits of Medication Therapy Management (MTM) services and scheduled pharmacist appointments.
- Scheduled Comprehensive Medication Reviews and Targeted Interventions and conducted follow-up outreach.
- Responded to calls from patients, pharmacies, and provider offices; determined appropriate actions and escalated issues as needed.
- Updated healthcare provider contact information and supported MTM operations through outbound calls.
- Provided professional, courteous customer service and accurately documented service interactions.
Certified Pharmacy Technician at Aerotek Staffing Solutions (2018-06 – 2019-08)
- Contacted patients to verify medication fill dates and supported refill and 90-day supply requests.
- Coordinated with pharmacies and physician offices to request refills and new prescriptions.
- Communicated with medical offices regarding medication adherence concerns and documented outcomes accurately.
Pharmacy Service Representative at CVS Specialty Pharmacy (2016-07 – 2018-05)
- Handled inbound and outbound calls and processed prescription refill requests in a high-volume specialty pharmacy environment.
- Collected and entered insurance and benefit information accurately.
- Contacted insurance companies and physician offices regarding prescription renewals and prior authorization requirements.
- Documented customer and prescription information using multi-screen computer systems while managing multiple tasks.
Clinical Pharmacy Technician at Magellan Healthcare (2012-09 – 2014-10)
- Evaluated pharmacy prior authorization requests received by telephone and fax using established clinical criteria.
- Determined medication appropriateness and communicated authorization decisions to physicians, medical staff, and pharmacists.
- Researched, resolved, and documented prior authorization outcomes in pharmacy systems.
- Explained pharmacy benefit coverage, formulary alternatives, and applicable authorization criteria to healthcare professionals.
- Escalated requests requiring extensive clinical review or denial to pharmacists.
- Researched and resolved physician, provider, client, and grievance inquiries and documented outcomes.
