Karen Richards
System Navigator
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About
Compassionate human services professional with a Bachelor of Science in Psychology and extensive experience in care coordination, family advocacy, case management, client engagement, and community resource navigation. Proven ability to build trusting relationships, conduct comprehensive needs assessments, coordinate multidisciplinary services, maintain confidential documentation, and connect individuals and families with healthcare, educational, behavioral health, and community resources. Recognized for exceptional customer service, crisis intervention, and person-centered support.
Experience
System Navigator - EFMP
Coordinate comprehensive support services for military families with complex medical, educational, and behavioral health needs.
- Conduct needs assessments and develop individualized service plans.
- Connect families with healthcare, educational, financial, and community resources.
- Collaborate with medical providers, schools, Child & Youth Services, military leadership, and community organizations.
- Maintain confidential case documentation and monitor client progress.
- Advocate for families and resolve complex service barriers.
Property Manager Assistant/Resident Services - Sherman & Hemstreet
(2022-06)
- Built positive relationships with residents and prospective tenants.
- Coordinated maintenance requests and resident services.
- Maintained accurate electronic records and legal documentation.
- Resolved customer concerns while meeting deadlines.
Administrative Assistant - Synergistic Staffing - Remote
(2022-03 - 2022-06)
- Managed schedules, records, correspondence, and social media.
- Provided administrative support and customer service.
Customer Service Specialist - Loop Recruiting - Remote
(2021-08 - 2022-03)
- Managed consumer cases from intake through resolution.
- Documented cases and exceeded quality standards.
Contact Tracer - Adecco
(2020-11 - 2021-08)
- Conducted outreach and assessments.
- Connected clients with wraparound community resources.
Case Manager Intern - SODAT
(2019-01 - 2020-01)
- Completed intake assessments and coordinated treatment plans.
- Advocated for clients and connected them with community resources.
- Maintained HIPAA-compliant documentation and collaborated with multidisciplinary teams.
Junior Case Manager - Project Renewal
(2011-01 - 2013-08)
- Managed caseload of 25+ clients.
- Coordinated housing, behavioral health, medical, and social services.
- Conducted biopsychosocial assessments and maintained case records.
Education
Bachelor of Science - Psychology - Rowan University
Associate of Arts - Human Services - Rowan College at Burlington County
