Karen Smiley

Growth-focused and results-driven Healthcare Operations Executive with a proven track record of driving revenue expansion, territory growth, and strategic partnerships. Expert at blending clinical excellence in case management and mental health services with high-impact business development initiatives. Strategic leader skilled at auditing complex program frameworks, scaling territory footprints, and optimizing operational workflows to bridge the gap between compliance, client advocacy, and sustainable business growth.

Business Development Specialist - Circle of Trust - Somerset, KY

(2023)

• Build and execute strategic growth initiatives to expand community awareness and market share for mental health services.
• Cultivate and manage critical referral partnerships with healthcare providers, clinical professionals, and community agencies.
• Analyze regional market trends and data to identify service gaps and deploy targeted community outreach campaigns.

Targeted Case Manager (TCM) - Circle of Trust - Somerset, KY

(2023)

• Conduct comprehensive assessments to identify eligible clients' clinical, social, educational, and medical resource needs.
• Formulate, coordinate, and monitor individualized person-centered care plans to facilitate optimal patient recovery outcomes.
• Navigate complex multi-agency systems to link vulnerable populations with vital therapeutic and community support networks.

Community Support Associate (CSA) - Circle of Trust - Somerset, KY

(2023 - 2025)

• Delivered high-impact, face-to-face behavioral interventions to assist clients in building independent living and coping skills.
• Collaborated closely with treatment teams to implement evidence-based psychiatric rehabilitation services.
• Documented clinical progress notes under strict compliance guidelines to support behavioral healthcare billing.

Managing Director - Liquidation - Somerset, KY

(2015 - 2023)

• Directed all daily business operations, managing comprehensive risk assessment, payroll, and complex financial reporting.
• Achieved substantial first-year cost reductions by auditing staffing models and engineering optimized operational workflows.
• Spearheaded recruitment, onboarding, and training programs to build high-performing, accountable teams.

Family Support Specialist - DCBS - Somerset, KY

(2013 - 2015)

• Executed structured interviews and data collection protocols to accurately evaluate and audit client eligibility metrics.
• Monitored stringent state and federal deadlines to protect and ensure continuous program benefits for qualifying applicants.
• Orchestrated community-based intervention and protection programs covering child welfare, adult protection, and legal guardianship.

Coordinator - Ready to Work & Learn SCC - Somerset, KY

(2008 - 2013)

• Maintained a consistent 90% client retention rate through exceptional service delivery and proactive crisis navigation.
• Drafted actionable operational proposals, marketing strategies, and regional project action plans.

Client Support Specialist - Oakwood - Somerset, KY

(2001 - 2008)

• Supported structured, clinical treatment plans for individuals managing diverse mental and behavioral health conditions.
• Formulated tailored Individualized Education Programs (IEPs) to improve client autonomy and overall quality of living.

Bachelor of Arts - Business / Human Resource Management; Minor in Accounting - Midway College (2014)

Surgical Technology Certification - Somerset Community College (2008)