Healthcare Leader | Clinical Informatics Analyst
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I bring more than 20 years of experience at UW Medicine, leading across clinic operations, management, and clinical informatics. Throughout my career, I’ve built a reputation for bridging the gap between clinical teams and technical experts, translating complex requirements into practical, efficient workflows. With deep expertise in Epic systems, I’ve consistently guided teams through high-stakes challenges, including recovering failed implementations and driving enterprise-wide improvements.
What sets me apart is the ability to lead through change and deliver measurable results in fast-paced, high-volume environments. I’ve advanced clinic performance by optimizing staffing, increasing patient access, and introducing technology-driven efficiencies. My approachable communication style has earned the trust of physicians, administrators, and IT colleagues, making me a valued partner in building solutions that work.
I am a trusted presenter and facilitator, invited by faculty groups and clinical leadership to lead discussions on workflow and adoption strategies.
I also bring firsthand experience as a Functional Diagnostic Nutrition Practitioner (FDNP), using EHRs to document care, track progress, and capture protocol changes. This lens helps me understand how providers experience EHRs and what supports effective workflows.
➤ Transforming an Unsuccessful Epic Deployment: Recovered a failed Epic launch by redesigning workflows, retraining staff, and restoring confidence, stabilizing operations and positioning the department as a system-wide success example.
➤ Driving Significant Clinic Volume Growth: Increased patient visits from 20,000 to over 26,000 annually by leading process improvements, optimizing staffing, and improving workflows, strengthening patient access and clinic sustainability.
➤ Reviving the Expert User Program: Revitalized UW Medicine’s program, designing engaging content and interactive meetings that grew participation, improving clinical adoption and creating stronger collaboration between IT and clinical teams.
➤ Transforming Cardiology Epic Adoption: Improved EHR utilization in a 200-member clinic by building clinician trust, observing workflow gaps, and redesigning Epic build and workflows. Led targeted staff training to support adoption and efficiency.
➤ Expanding Clinical & Technical Expertise: Blended clinic management, informatics, and training roles—combining operational insight with technical skill to advance workflows and efficiency.
Dates: November 2023 – Current
Description: I oversee front desk operations to ensure a welcoming patient experience while supporting providers with medical assisting duties, including rooming patients and recording vitals. I reduced scheduling gaps by implementing multi-visit care plans, expanded insurance credentialing for massage therapists to improve access, and updated clinic policies to align with compliance and growth.
Title: IT Business Analyst & QA Tester Supervisor
Company: Washington State Department of Health
Dates: July 2021 – May 2022
Description: I managed business analysts and QA testers, ensuring requirements and deliverables aligned with organizational goals. I initiated process improvements that streamlined communication between business and IT, directed test planning and defect management, and validated software performance to improve system reliability and user satisfaction.
Title: Epic Phoenix (Transplant) Application Analyst
Company: UW Medicine Dates: September 2018 – June 2021
Description: I partnered with transplant and mechanical circulatory support teams to design and configure workflows in Epic Phoenix that supported patient care. I facilitated workflow sessions, mapped transplant protocols to builds, collaborated with Epic Systems leadership on new features, and provided training and support to ensure seamless go-live readiness.
Company: UW Medicine Dates: April 2013 – September 2018
Description: I worked closely with cardiology providers to improve EHR workflows, driving satisfaction and adoption through redesign sessions and faculty presentations. I also managed UW Medicine’s Expert User program, creating interactive content that improved provider participation and drove collaboration between clinical and IT teams.
Company: UW Medicine Bone & Joint Center
Dates: January 2007 – March 2013
Description: I directed operations for a high-volume orthopedic and rehab clinic, managing multidisciplinary teams and leading process improvements that optimized patient care. I recovered a failed Epic implementation by securing rebuild resources and redesigning workflows, while also streamlining physician flow and aligning specialty care delivery with enterprise goals.
Bachelor of Science in Zoology/Physiology, University of Washington, 2000
Medical Management Certificate, University of Washington, 2012
Functional Nutrition Certification, Functional Nutrition Alliance, 2023
Functional Diagnostic Nutrition Practitioner Certification, 2024
Epic Ambulatory Build Certification, 2018-2021
Epic Phoenix Build Certification, 2018 - 2020
