Karine Ribeiro

Trilingual sales and client-relations professional with 5+ years of experience driving $600K+ in annual individual sales across in-person, phone, and online channels. Skilled in consultative and high-ticket selling, full-cycle account management, and team leadership, with a consistent record of exceeding revenue targets while building lasting client relationships. Increased team average ticket by 50% through personalized selling strategies; managed store operations end-to-end, including inventory, POS systems, and staff training.

Recognized for turning first-time buyers into loyal, repeat clients and for coaching new hires to sales-ready performance quickly.

Sales Manager - Perfume & Co. - Orlando, FL

(2022-01)

• Generated $600K+ annually in individual sales across in-person, phone, and online channels, consistently ranking among top performers store-wide.
• Increased team average ticket by 50% by designing and coaching a personalized recommendation approach adopted store-wide.
• Owned the full customer journey — lead follow-up, consultation, closing, order processing, and post-sale support — for a high-volume client base.
• Built long-term client relationships that drove repeat purchases and referral business, strengthening store retention metrics.
• Led daily store operations: managed inventory, POS/checkout systems, order processing, and sales performance tracking.
• Recruited, onboarded, and trained new sales associates, cutting ramp-up time and reinforcing consistent selling standards across the team.
• Resolved client concerns and service issues on the spot, protecting customer satisfaction and repeat business in a fast-paced retail environment.

Inside Sales & Customer Service - Mega Hair Invisível - Brazil

(2021-01 - 2022-12)

• Managed the full sales cycle by phone, online, and email — from lead follow-up and needs assessment to closing and post-sale support.
• Maintained ongoing client relationships that encouraged repeat business and long-term customer retention.
• Processed orders and handled customer requests within the commercial department, ensuring accuracy and timely fulfillment.
• Resolved customer issues efficiently, maintaining a responsive, solution-oriented service experience.

Bachelor's Degree - Nutrition - Universidade São Judas Tadeu (2012-01 - 2015-12)