Karla Caballero
Customer Service Representative
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About
Detail-oriented and customer-focused professional with over 15 years of experience in call center, remote support, and customer service management environments. Skilled in handling high-volume inbound calls, resolving billing and account issues, navigating CRM systems, and maintaining detailed documentation. Strong communicator with proven ability to de-escalate concerns, meet performance metrics, and work independently in remote settings.
Experience
Customer Service Representative - TTEC
(2021-08 - 2025-12)
- Managed high-volume inbound customer calls in a fast-paced environment.
- Assisted with billing inquiries, account updates, and service troubleshooting.
- Utilized CRM platforms to document interactions accurately.
- Met performance metrics including AHT and CSAT standards.
- Processed payments and resolved escalated concerns professionally.
Customer Service Manager - Top Welding
(2010-06)
- Managed daily customer communications via phone and email.
- Resolved escalated service issues and maintained long-term client relationships.
- Coordinated scheduling, order processing, and vendor communication.
- Negotiated vendor pricing and improved operational efficiency.
Customer Service Representative - West Teleperformance
(2006-04 - 2010-07)
- Handled inbound and outbound calls assisting customers with billing inquiries.
- Processed payments and updated account records with high accuracy.
- Maintained documentation and met quality assurance standards.
Customer Service Representative - Dillard's
(2002-02 - 2006-04)
- Assisted customers with purchases, returns, and account inquiries.
- Processed transactions and maintained customer records accurately.
Home Health Provider - Con Mi Gente Home Health Care
(2014-01)
- Assisted clients with Activities of Daily Living (ADLs).
- Monitored and documented patient progress and condition changes.
- Coordinated transportation and maintained detailed care records.
Education
Health Administration - South Texas College
Applied Psychology - University of Texas Rio Grande Valley
University of Arts & Sciences (2001-10)
