Pharmacy Operations Specialist - Express Scripts
(1998-12)
During my 25+ year tenure, I have served as a versatile "utility player," mastering various high-volume operational roles to ensure accuracy in patient care and financial processing.
- Clinical Outreach & Data Entry: Managed outbound communications to healthcare providers and patients to secure critical prescription data. Accurately input provider and patient demographics into proprietary systems.
- Financial Operations (Cash Office): Oversaw payment processing by operating encoding machinery, reconciling checks, and applying payments directly to member accounts.
- Member Communications: Facilitated the generation and distribution of sensitive documents, including billing statements, letters of benefits, and prescription notifications.
- Records Management: Streamlined workflow in the file room by scanning, pulling, and refiling prescriptions with a high degree of organizational accuracy.
- Logistics & Mailroom: Operated industrial postage and folding machinery to meet strict daily shipping deadlines in a high-volume mail-order pharmacy environment.
Customer Service Representative / Cashier - Kroger
(2017-06 - 2019-06)
- Deliver high-quality customer service in a fast-paced retail environment.
- Balance efficiency with accuracy while managing financial transactions and resolving customer inquiries.
Claims Processor - S&S Healthcare
(1994-08 - 1995-08)
- Processed and filed patient medical claims with a focus on data integrity.
- Managed high-volume mail sorting and operated specialized check-processing machinery.
