Karmella Forest

Efficiently handled cash transactions and accurately processed payments using POS system Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

Bartender/Server - Lani Kai - Fort Myers Beach, FL

(2025-10 - 2026-03)

• Efficiently handled cash transactions and accurately processed payments using POS system
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

Bartender - Brightwater Lagoon - North Fort Myers, FL

(2024-01 - 2025-08)

• Trained new bartenders on drink recipes, proper techniques, and customer service standards
• Utilized POS system efficiently for accurate order processing and payment transactions
• Served as a mentor for junior bartenders, providing guidance on drink preparation techniques and customer service best practices
• Managed a team of XX bartenders, providing guidance and support to ensure efficient operations

Bartender - Mr Waves Island Bar - Fort Myers Beach, FL

(2024-04 - 2025-01)

Head opening day bartender. All opening duties such as; restocking from the night before, putting everything back where it belongs to open after the clean and close prior. Start coffee & cut fruit. Open at 8am. Greet guests and relay any daily specials. Ensure they have a great experience. Engage is conversation while working. Make them feel like they belong. Take food orders and properly put them into the computer. Take the tables on the patio as well because that too is our section.

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

Some college - Criminal Justice - Mount Wachusett Community College (2009-09 - 2011-09)

High school diploma or GED