Darcey Roberts

I am a hard-working, dedicated employee who knows the value of providing outstanding service. I thrive in a fast paced environment and enjoy being a team player as well as a team leader. I have supervisory experience ranging from Country Club to Sports Bars. I am able to perform any position as necessary in order to support team members as needed. I am seeking a part-time position in an upbeat atmosphere. Authorized to work in the US for any employer

Server/Bartender - California Pizza Kitchen - Estero, FL

(2025-02)

• Provide outstanding customer service in a fast-paced atmosphere.
• Thorough knowledge of menu items and specials.
• Input orders quickly and correctly into the Aloha system.
• Provide support to team members as needed.
• Keep restaurant clean and stocked.

Assistant Store Manager - Goodwill Industries of Southwest Florida - Fort Myers, FL

(2023-02)

All Frontline procedures, Including but not limited to coach staff, voids/returns/ exchanges assign and balance cash tills, reconcile all sales to prepare deposit, assist on recovery, pricing, processing, ordering and inventory. Organize, merchandising, tagging donations. Create tickets and attractive signage in order to promote sales.

Bartender - Imperial Golf Club - Naples, FL

(2021-08 - 2023-10)

• Provide outstanding service to membership by remembering names and preferences while building a rapport.
• Fast paced service bar as well as large parties.
• Maintaining a clean and stocked bar at all times.

Manager/Key Holder - Captiva Island Yacht Club - Captiva Island, FL

(2017-10 - 2021-08)

All aspects of FOH management including but not limited to; Oversee service to ensure a smooth shift and ensure members have an outstanding and memorable experience. Coaching and providing guidance to team members in order to provide the best level of performance and service possible. Prepare floor charts and banquet set ups.

Train new hires, Inventory management ordering, opening and closing procedures on Jonas POS. Input new/adjusted items into POS with correct pricing and categories, audit server checks to ensure all items have been entered correctly, run reports and reconcile cash drawer, Secure building

Server - SKILLETS - Bonita Springs, FL

(2014-10 - 2017-05)

Extremely fast paced breakfast and lunch restaurant. Provide outstanding service

Bar Manager / Keyholder - LLF Country Club - Naples, FL

(2010-11 - 2014-09)

• Prepare quality cocktails in an extremely high volume atmosphere. Provide outstanding service while anticipating needs. Prepare bars for large events such as weddings and tennis outings.
• Maintaining a clean and appealing bar atmosphere. Auditing server's guest checks to ensure correct drink pricing applied; maintain acceptable liquor cost. Greet all members with their names and remember their preferences.
• Other duties including but not limited to; ordering and inventory management, training new hires, end of day reports, input specials into POS.
• Open building / secure building.

Server - Philly Junction - Fort Myers, FL

(2007-07 - 2014-09)

fast-paced, high volume atmosphere serving breakfast and lunch

• Responsible for cash handling and correct ticket procedures
• Train new hires

Bartender - Big 'M' Casino - Fort Myers Beach, FL

(2003-06 - 2007-01)

• Maintain cash bar with correct pouring and premium service standards in a high volume atmosphere
• Maintain extremely busy service bar during peak volume
• Cash handling and operating the MICROS POS

Associate - Business - Austin Community College

High school diploma or GED