Karolyn May

Healthcare administrative professional with experience in patient advocacy, scheduling, care coordination, and patient experience. Skilled in communication, problem solving, and supporting clinical teams. Experienced in managing patient concerns, improving workflow, and enhancing patient-centered care within complex healthcare systems.

Business Support II - CommonSpirit Health – Breast Center of Excellence

(2024-10)

• Provide administrative support including phone management, scheduling, and office operations
• Coordinate communication between departments to support patient care
• Support patient advocacy and peer support initiatives
• Assist with workflow coordination and patient services

Patient Experience Liaison - UCHealth

(2022-03 - 2024-09)

• Act as liaison between patients, families, and healthcare staff
• Manage patient complaints and grievances and ensure resolution
• Advocate for patient safety and quality care
• Collect and analyze patient feedback to improve services
• Support patients with healthcare navigation and emotional support

Business Support II / Scheduler - Penrose Hospital – Cancer Center

(2017-03 - 2022-03)

• Schedule and register patients for oncology services
• Verify insurance and patient demographic information
• Coordinate with providers to maintain efficient patient flow
• Provide customer service in a fast-paced environment

Bachelor of Science - Business Management, Healthcare Administration - Adams State University (2019)

Certified Pharmacy Technician - Pueblo Community College (2005)

Associate of Arts - Liberal Arts - Pueblo Community College (1997)