Katarina Allen

an organized administrative professional with strong experience in client service, scheduling, and daily office operations. I support teams by keeping workflows smooth, communication clear, and records accurate. I’m reliable, adaptable, and focused on helping organizations deliver consistent, high‑quality service

Gaming Associate at Blackstone Gaming LLC (2023-02 – Present)

Monitoring high-end customer transactions and auditing live casino card games to ensure compliance with established house rules

• Monitoring High End Customers Transactions
• Auditing, and ensuring live casino card games and are following established house rules

Lead Server/Bartender at Risu (2021-08 – 2023-02)

Forecast reservations for kitchen and bar operations to support inventory management and staffing decisions

• Forecast Reservations for Kitchen and Bar for inventory and staffing with Management

Safety Officer / Safety Specialist / Safety Trainer at Fashion Nova (2020-05 – 2021-12)

Managed safety compliance across all departments, coordinated training programs, and ensured adherence to COVID and OSHA protocols

• Daily Walk checks in throughout Departments for all COVID and OSHA Supplies for associates
• Coordinate daily, weekly and Monthly tasks for Training such as Power Industrial truck Safety And New Hire Safety Orientation and Retainings
• Assist Supervisor's with workers compensation documents, Monthly Safety topics or general safety concerns per the departments needs
• Assist Human Resource with Events to ensure associates were following traffic flow and following Covid protocol

Guest Service Agent / Sales Coordinator at Ayres Hotel (2018-05 – 2020-05)

Managed guest services, coordinated group arrivals, resolved guest concerns, and coordinated hotel events and staffing

• Managing Large Group Arrivals for Front Desk
• Resolve any guest concerns with either housekeeping, Unknown Charges or outside questions regarding the area of the hotel
• Coordinate groups, staffs week with events happening with the hotel week by week
• Occasionally Filled in For Audit

Senior Guest Experience Maker - Night Auditor at La Quinta Inn & Suites (2017-05 – 2019-08)

Provided exceptional guest services, trained new hires, processed end-of-day operations, and managed housekeeping assignments

• Train New Hires and rehires to assist the Assistant Manager
• Assist all guest to ensure their entire stay is pleasant from the time Check in to Check out
• Process End of Day and Charge Reservations for the in coming days
• Assist Guests with Concerns as Quickly as possible
• Assign HouseKeeping

Senior Guest Experience Maker - Night Auditor at La Quinta Inn & Suites (2021-05 – 2021-08)

Provided exceptional guest services, trained new hires, processed end-of-day operations, and managed housekeeping assignments

• Train New Hires and rehires to assist the Assistant Manager
• Assist all guest to ensure their entire stay is pleasant from the time Check in to Check out
• Process End of Day and Charge Reservations for the in coming days
• Assist Guests with Concerns as Quickly as possible
• Assign HouseKeeping

Assistant Manager / Team Lead at Extended Stay America (2016-05 – 2017-09)

Managed recruitment and training of staff, addressed customer inquiries, handled scheduling and inventory management, and inspected guest rooms

• Assist with recruitment and train of new staff
• Address customer inquiries and concerns
• Handle weekly schedule according to payroll and forecast
• Place Weekly inventory for breakfast and monthly Supplies for front desk and housekeeping
• Networking out into the Neighboring Business for their Clients
• Inspect rooms for incoming and past guest

Guest Service Representative / Team Lead at Extended Stay America (2015-08 – 2016-05)

Completed front office operations, ensured safety and security procedures, managed guest accounts, and provided exceptional guest experiences

• Completing all front office daily paperwork, ensuring that all safety and security procedures are in place
• Make sure that all guest accounts are in order with the proper method of payment. Ensure daily work flow is smooth by assisting with other associates
• Provide the best experience for all guests assisting them throughout their stay
• Checking guests in and out
• Assist management with any projects that were due
• Assist with Housekeeping in Laundry

High School Diploma – Discovery High School (2010)

Certificate in Film and Digital Production – The Art Of Institution Of Sacramento

Certificate in Mixology – ABC Bartending School (2019)