Kate Groemling

Looking for a IT role

JCPS (Jefferson County Public Schools) - Louisville, KY

Chromebook Repair Technician

Dec 2024 – Present

• Diagnosed hardware and software issues, performed factory resets, and coordinated replacements.

• Performed quality control checks and maintained repair logs.

IT Intern

May 2024 – August 2024

• Researched and resolved end-user issues related to hardware, software, and Active Directory access.

• Deployed Windows 10/11 images and security updates across user machines.

• Collaborated with team members to document and troubleshoot recurring technical issues.

• Gained experience with PC navigation, diagnostics, and data integrity auditing.

August 2020 – May 2023

Ensured accuracy in customer orders while providing excellent front-facing customer service.

Northern Kentucky University – Highland Heights, KY

Bachelor of Science in Information Technology

Minor: Information Security