Kate Menard

Customer-focused professional with 5+ years of experience in client support, administrative coordination, and call center operations. Proven ability to manage high-volume inquiries, maintain accurate records, and build strong client relationships. Skilled in multitasking, scheduling, data management, and delivering efficient, solution-oriented service. Recognized for strong communication, attention to detail, and a commitment to customer satisfaction.

Customer Service Representative at Form Tool Technology (2025-05 – Present)

• Provide high-quality customer support by handling inquiries, resolving issues, and ensuring client satisfaction
• Manage inbound and outbound communications in high-volume environments
• Accurately document customer interactions and update records in company systems
• Identify customer needs and deliver timely, effective solutions
• Collaborate with internal teams to ensure smooth service delivery
• Process Client and Vendor Purchase Orders

Office Assistant at Carolina Concepts Firm (2020 – 2025)

• Supported daily office operations, including scheduling and administrative coordination
• Maintained accurate customer records and processed documentation
• Assisted with customer inquiries to improve overall service experience
• Coordinated with technicians and staff to ensure efficient workflow
• Managed phone calls, emails, and office correspondence professionally

Executive Service Coordinator at OnDuty Systems (2021-08 – 2024-09)

• Managed high-volume client inquiries regarding pest control and home services
• Built strong customer relationships, improving satisfaction and retention
• Handled inbound calls and email communications with clients and contractors
• Processed service and alarm installation orders accurately and efficiently
• Resolved complaints and supported timely project completion