Katelyn Mcleod

Hospitality and Service Professional with 16+ years of experience blending intellectual curiosity, practical problem-solving, and emotionally intelligent communication. I take pride in building long-lasting relationships, curating unforgettable experiences, and cultivating environments where everyone can feel at home.

Founder & Consultant at KMAC Strategies (2025-08 – Present)

Customer Excellence & Solutions Engineering at Riwaj Events (2012-01 – 2025-05)

• Delivered full-service wedding and event consulting across 15 weddings with guest counts of 200 to 400, managing decor design, floral sourcing, and material procurement through day-of execution.
• Co-directed decor and design budgets ranging from $40K to $150K per event, overseeing warehouse operations, inventory, and interior space design to ensure each event was resourced and styled to specification.
• Streamlined CRM, billing, and project workflows through HoneyBook, consolidating systems and introducing automation to improve efficiency and reduce administrative overhead.
• Served as the trusted point of contact and internal advocate for global brands and Fortune 500 teams for over a decade, anticipating needs, resolving issues, and channeling client challenges to product and engineering teams to deliver lasting solutions.
• Led large-scale trainings and cross-functional initiatives for audiences up to 2000+, coordinating logistics, timelines, and competing priorities while keeping every stakeholder aligned and informed.
• Built enduring client relationships across technical and commercial teams, advising a $500MM global account on strategy and driving $20M+ in revenue growth through solution expansion & standardization.

Customer Excellence & Solutions Engineering at The Trade Desk, Scoro, Integral Ad Science, Evidon (2012-01 – 2025-05)

• Served as the trusted point of contact and internal advocate for global brands and Fortune 500 teams for over a decade, anticipating needs, resolving issues, and channeling client challenges to product and engineering teams to deliver lasting solutions.
• Led large-scale trainings and cross-functional initiatives for audiences up to 2000+, coordinating logistics, timelines, and competing priorities while keeping every stakeholder aligned and informed.
• Built enduring client relationships across technical and commercial teams, advising a $500MM global account on strategy and driving $20M+ in revenue growth through solution expansion & standardization.

Barista at Rockwood Bakery, Think Coffee (2008-05 – 2013-12)

• Provided attentive, high-quality service in busy neighborhood cafes in Spokane and New York City, preparing craft espresso beverages while cultivating a loyal community environment that defines a go-to local shop.
• Maintained precision during peak service, balancing efficiency with genuine hospitality so every guest felt welcomed and cared for.
• Directed front-of-house operations as shift manager to support my team in maintaining a seamless guest experience.

Assistant Director & Grant Writer at Community-Minded Enterprises (2008-09 – 2010-08)

• Assistant Director for Unity in the Community, an annual Spokane festival celebrating diversity and providing free school supplies to children in need, managing participation & logistics across dozens of local organizations and businesses.
• Partnered with the Spokane Public Parks Commission to secure permits and venue logistics; sourced supplies and raffle donations from businesses across the city to drive fundraising and community participation.
• Researched and wrote grant proposals securing corporate donations and sponsorships for businesses in need of funding under the Community-Minded Enterprises nonprofit umbrella.

Bachelor of Arts in History – Gonzaga University (2006 – 2010)

International Relations Law – American University (2009 – 2009)

Leadership Principles – Harvard Business School Online (2021-09 – 2021-12)