Katelyn Paz

Enthusiastic and customer-focused professional with 2+ years of experience in high-volume retail and food service environments, skilled in POS systems and customer engagement. Proven ability to manage transactions accurately, enhance sales through recommendations, and optimize service speed. I am eager to contribute to a flawless customer experience.

Barista at Drink Tank (2021-07 – 2022-01)

• Crafted over 250 high-quality espresso beverages daily in high-volume, fast-paced settings, focusing on customer satisfaction.
• Operated espresso machinery with expertise, including bean dial-in and milk texturing, to achieve precise order sequencing and maintain peak morning ticket times under 3 minutes.
• Enhanced sales through strategic menu recommendations and managed inventory rotation to reduce waste, while ensuring POS register accuracy.

Barista at Starbucks (2019-12 – 2021-05)

• Produced over 250 high-quality espresso beverages daily in high-volume, fast-paced environments, emphasizing customer-centric service.
• Demonstrated proficiency in espresso machine operation, bean dial-in, and milk texturing, optimizing order sequencing to keep morning ticket times below 3 minutes.
• Drove sales via tailored menu suggestions and implemented inventory rotation strategies to minimize waste, alongside maintaining accurate POS transactions.

Server at Kirby land (2018-08 – 2019-04)

• Managed a 6-table section, delivering exceptional service in fast-paced dining environments to maximize guest satisfaction.
• Ensured accurate order taking and seamless table management, contributing to minimized wait times and efficient dining experiences.
• Increased average check sizes by 15% through proactive upselling of appetizers, premium spirits, and desserts, while maintaining 100% accuracy in POS transactions and cash handling.

Team member at Seaworld (2016-08 – 2017-08)

• Captured high-quality guest memories using professional DSLR equipment in a high-volume theme park setting.
• Managed lighting effectively in dynamic outdoor conditions and utilized park-specific imaging software for rapid photo editing and sales processes.
• Engaged with diverse guests to facilitate natural posing, managed crowd flow during peak hours, and consistently exceeded daily print and digital sales targets.

High school diploma – John Paul stevens high school (2013-08 – 2017-06)