Katharine Batista

Support, maintain and manage desktop computers, laptops and related hardware and software for university services Supported transition of ~9200 university-owned devices to Windows 11 to boost productivity during the trransition by 70%; eased compliant processing and disposal of out-of-commission devices, resulting in recycling 300+ batteries and 150 hard drives

IT Support Specialist at Administrative Computing Services (ACS), ITS, Syracuse University (2025-01 – Present)

• Support, maintain and manage desktop computers, laptops and related hardware and software for university services
• Supported transition of ~9200 university-owned devices to Windows 11 to boost productivity during the trransition by 70%; eased compliant processing and disposal of out-of-commission devices, resulting in recycling 300+ batteries and 150 hard drives

Data Science Intern at Blue Raven (2026-05 – 2026-08)

• Diagnosed and corrected data quality issues in NAV/Business Central extracts, improving data integrity through explicit casting, schema alignment, and validation checks.
• Created unified order/invoice datasets with consistent structures and row‑type classification, enabling clearer analysis of open orders, posted invoices, and order‑linked transactions.
• Built and optimized SQL data models combining purchase order and purchase invoice data, resolving type mismatches, and ensuring accurate financial reporting.

Research Assistant at LinkLab Teleop Team, SOURCE Fellowship, Syracuse University

Federally funded research with humanoid robotics to deepen understanding of human-computer interaction using AI and human-centered design; personally led and documented 50+ human-computer interaction studies. Pending publication as of August 2026

Teaching Assistant, “Programming Technical Analytics” (IST 356) at Syracuse University

• Served as Python programming (including Streamlit and FastAPI) subject-matter expert and effectively mentored 40 undergraduate students with academic guidance, support materials and progress evaluations
• Drew on in-class student feedback to develop and enhance coursework and related materials

IT Summer Intern at Blue Raven Solutions / Triman Industries, Inc. (2025-05 – 2025-07)

• Served on IT and Digital Services Teams with focus on infrastructure initiatives
• Expedited 85 Windows 11 data migrations and coordinated delivery and setup of 300 innovative technologies using ManageEngine
• Developed RegEx program to analyze data in a CSV. Utilized Visual Studio Code to organize client data in Sedna (custom database system); resulted in 400+ matching products / 86% accuracy rate

B.S. in Applied Data Analytics (Applied Data Science) / Concentration: Web Development – Syracuse University, New York (2027-05)