Katherine Chavez

Energetic, customer-oriented professional with extensive experience in high-volume hospitality environments. Known for delivering exceptional guest experiences with a strong focus on multitasking, customer service, team coordination, and maintaining a positive, polished presence. Adept in upscale service, bar operations, and VIP management and events. With proven suggestive selling abilities and excellent interpersonal communication.

Bartender | Guest Experience Specialist - Seminole Hard Rock Hotel & Casino

(2025-11)

• Delivered high-volume, upscale guest service in a fast-paced luxury hospitality environment
• Completed opening or closing duties depending on shift responsibilities
• Crafted and served beverages with precision while maintaining speed, accuracy, and presentation standards
• Built strong guest relationships through attentive service, enhancing repeat business and overall guest satisfaction
• Managed guest profiles utilizing the Unity by Hardrock loyalty system, handling point redemptions and tracking spend data for invite-only X Card members
• Charged bills to guest or member hotel rooms.
• Retrieved assigned bank from secured casino cage systems before each shift, ensuring accuracy and accountability
• Completed end-of-shift financial procedures, including reconciling sales and submitting cash deposits in compliance with company protocols
• Maintained strict accuracy when handling high-volume cash transactions and managing multiple tabs simultaneously
• Operated advanced POS systems efficiently while balancing speed, service quality, and financial precision
• Collaborated with team members to maintain smooth operations during peak hours and high-traffic events
• Upsold premium beverages and menu items, contributing to increased revenue

Bartender - RCI Hospitality - Hallandale, FL

(2022-08 - 2025-12)

• Accurately handle cash drawer and bank count; manage nightly close-out procedures
• Attend Club Promos
• Greet and serve guests with attentiveness and professionalism
• Prepare high-quality cocktails, martinis, and champagne; serve as a
• bartender for high-volume areas
• Manage VIP packages, bottle service, hookah, and champagne rooms
• Coordinate with porters and staff to ensure smooth operations
• Maintain cleanliness and reset bar space throughout the shift
• Make sure guests are not being over-served
• Provide customers with change from the cash bank for large amounts of cash

Bartender - Pilo’s Tequila Garden - Miami, FL

(2022-01 - 2022-11)

• Create specialty craft cocktails and provide table service
• Bar set up for Sunday brunch openings
• Engage guests with warmth and personality while managing tabs
• Upsold on bar tab minimums
• Handle bottle runs and coordinate guest experience operations with management
• Ensure closing duties and cleanliness of the bar area

VIP Head Waitress & Guest Relations - Centro Nightclub - Miami, FL

(2020-10 - 2022-12)

• Uniform Selection for vip section bottle server
• Coordinated VIP reservations, guest confirmations, and guest count management
• Delivered elevated guest experiences within a high-volume Miami nightlife environment
• Collaborated with hospitality and hostess teams to upsell VIP packages and premium experiences
• Assisted with event coordination, VIP section management, and guest flow operations
• Managed communication with liquor representatives and supported nightlife activations and events
• Oversaw waitress and runner coordination while maintaining presentation and service standards as well as putting together bottle presentation parades and full shows.
• Built strong guest rapport through attentive, relationship-focused hospitality

Bartender - Dicey Rileys - Fort Lauderdale, FL

(2018-02 - 2020-03)

• Worked in a high-volume Irish bar environment, serving large numbers of guests nightly
• Maintained full stock and organization of bar tools, juices, garnishes, and backup inventory
• Processed all POS transactions, tabs, and tip-outs
• Maintained beverage knowledge and promotional awareness
• Counted and secured deposit money before and after shifts

South Plantation High School

Medical Assistant Program - FCC

Clinical Assistant - Paramount Training

Bartending Certification - ABC Bartending School

Florida Real Estate License - Gold Coast

Medical Aesthetician Program - Sheridan Technical Center