Katherine Hupe

Agile and adaptable leader with stellar work history. Well versed in sales, marketing, personnel and inventory management. Excellent customer relations aptitude. Strong problem-solving and conflict resolution skills. Collaborative team player with experience in mentoring and challenging team members to meet and exceed company goals while creating an empowering work culture.

Summer Intern - Research Analyst Phronesis Group – Chicago, IL 05/2023 to 08/2023

• Researched prospective client growth opportunities. 
• Earnings call review and translation. 
• Produced powerpoint and excel spreadsheets with latest information. 
• Completed research, compiled data, updated spreadsheets, and produced timely reports. 
• Participated in workshops and presentations related to projects to gain knowledge. 

• Supervised day-to-day operations to meet performance, quality and service expectations. 
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. 
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. 
• Trained new employees, sharing knowledge and expertise of food, beverages and merchandise. 

• Built positive and nurturing environments to support social and emotional growth. 
• Prepared meals and snacks for children based on dietary guidelines. 
• Played games, worked on puzzles, and read books to young children. 
• Assisted with light housekeeping duties as well as running errands. 

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment. 
• Made and served brand-specific café beverages with focus on speed, quality and consistency. 
• Elevated customer loyalty by using strong communication abilities to resolve customer problems. 
• Used POS system to accurately enter orders and process payments. 

• Led groups of children of varying age, interest, skill, and developmental levels safely through variety of camp activities. 
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Communicated with parents about campers' activities and reported concerns and suggestions to supervisor. Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.

Currently pursuing a Bachelor of Science, Marketing at University of Tennessee Knoxville