Katherine Yacovetti

Versatile administrative and operations professional with 20+ years of experience supporting business, healthcare, and client-service environments. Brings 15+ years of accounts receivable experience, full-cycle medical billing expertise, and a record of improving workflows, resolving complex account issues, coordinating schedules, and delivering high-touch customer support. Trusted for accuracy, confidentiality, sound judgment, and clear communication in both remote and on-site settings.

Bilingual in English and French.

Certified Life Coach / Business Owner at Katherine Yacovetti Life Coaching (2010-01 – Present)

• Manage all administrative operations for an independent coaching practice, including client intake, scheduling, records, invoicing, communications, and follow-up.
• Guide clients through structured goal setting, problem solving, accountability, and performance improvement using empathetic, solution-focused communication.
• Maintain confidential client information and deliver personalized support across life, wellness, relationship, and business goals.

Medical Billing Specialist at Cardiology Consultants of Philadelphia (2015-01 – 2016-12)

• Managed medical claims through final resolution, including charge review, claim submission, payment posting, account reconciliation, denial follow-up, and appeals.
• Investigated insurance and patient account discrepancies, resolved payment issues, and supported accurate reimbursement without compromising patient service.
• Worked with ICD-10/CPT coding, Medicare and Medicaid requirements, Centricity EMR/GPMS, and protected health information in compliance with HIPAA and OIG standards.

Weight Loss Sales Consultant & Counselor at Heart to Heart (2013-01 – 2014-12)

• Helped launch and administer a cardiology-based weight-management program, coordinating enrollment, weekly appointments, confidential records, payments, and patient support.
• Counseled patients throughout individualized programs that achieved more than 2,000 pounds of collective weight loss during the first year.
• Supported day-to-day accounting and administrative functions while maintaining HIPAA-compliant patient communication and documentation.

Front Desk Manager / Sales Consultant at Massage Envy Spa (2011-01 – 2013-12)

• Directed front-desk operations, staff coaching, appointment scheduling, phone support, client issue resolution, membership administration, and daily service coordination.
• Built and coached a customer-focused sales team that maintained a 30% guest-to-member closing rate while supporting member retention and retail sales.
• Delivered a welcoming, confidential client experience and coordinated future bookings, provider recommendations, and service follow-up.

General Manager / Business Administrator at West Coast Fasteners Ltd. (1997-01 – 2010-12)

• Oversaw administration and daily operations for an automotive aftermarket company, supporting finance, purchasing, inventory, import/export, quality control, sales, and customer service.
• Managed accounts receivable and payable, billing, collections, bank reconciliations, bookkeeping, reporting, vendor relationships, and customer accounts.
• Partnered on pricing strategies, including bulk tiers and overseas-versus-local cost analysis, to support competitive decisions and revenue performance.
• Led employees, improved workflows, coordinated product delivery, and resolved operational issues in a fast-paced, hands-on environment.

Bachelor of Business Administration (BBA) in Business Management – Capilano University

Professional Life & Business Coaching Certification in Life & Business Coaching – Fowler Wainwright International (FWI)