Kathy

Instructional Designer with 7+ years of experience in e-learning and instructor-led training development, managing courses and programs for front-line clinical teams. Partners with SMEs and operations leaders to run needs, gap, and root cause analyses, write competency-based learning objectives, and build storyboards, job aids, and e-learning in Articulate Storyline, Rise, and Camtasia. Manages multiple projects end to end with limited direction, from design through LMS launch and post-launch evaluation.

Uses AI tools to speed development, increasing content output by 30%. Bilingual (English/Mandarin).

Instructional Designer - Overlake Medical Center - Bellevue, WA

(2022-02)

• Conduct needs, gap, and root cause analyses with SMEs and clinical leaders to define the right training solution.
• Manage courses and programs end to end with limited direction, from needs analysis through launch and post-launch evaluation.
• Write learning objectives, storyboards, and scripts, and build e-learning, job aids, and facilitator guides in Storyline, Rise. Including producing and editing instructional video and audio in Camtasia.
• Lead SME and stakeholder reviews and resolve content update requests.
• Upload, test, and maintain courses in SumTotal Learning Management System (LMS).
• Use AI tools for scriptwriting and rapid prototyping, increasing content output by 30%.

Freelance E-Learning Designer/Developer - Self-Employed - Remote

(2019-01 - 2022-01)

Freelance E-Learning Designer/Developer (Contract) - Espark Learning

Designed and prototyped interactive, game-based math learning programs to drive student engagement and clear understanding. Authored target learning objectives and step-by-step guidelines for development teams while leading weekly stakeholder reviews to ensure seamless project execution.

Freelance E-Learning Designer/Developer (Contract) - UW Medicine, Psychiatry and Behavioral Sciences

Developed Storyline e-learning courses for large groups of students, integrating virtual classroom programs, performance assessments, and self-directed learning. Partnered with instructional designers and SMEs on design plans and delivered weekly business reviews to stakeholders.

Freelance E-Learning Designer/Developer (Volunteer) - Keelworks Foundation

Built a library of quick-reference job aids and analyzed data to guide blended e-learning design using ADDIE and Agile methods. Conducted root cause analysis with the team lead and integrated lessons learned into course designs.

Adjunct Teacher - City University of Seattle - Seattle, WA

(2018-09 - 2019-03)

Taught Chinese language courses to adult learners, designing course materials, lesson plans, and assignments and giving individualized weekly feedback.

Technical Support Engineer - Apptio - Bellevue, WA

(2017-01 - 2018-06)

Resolved complex software and large dataset migration issues for national and international clients with high satisfaction ratings, and wrote knowledge-base articles that made future support more efficient.

Support Engineer / New Hire Trainer, then Implementation Consultant, then Data Migration Specialist (promoted twice) - Accruent - Austin, TX

(2013-05 - 2016-03)

• Developed training agendas, product training documents, and videos for new hires, and delivered the training in classroom sessions.
• Planned and facilitated client training sessions and product demonstrations for healthcare customers, improving adoption and loyalty.
• Supported national and international customers by phone, email, and chat in a front-line role, and led client implementation projects from requirements gathering through on-time delivery, reducing downtime and improving retention.

E-Learning Instructional Design Certificate - University of Washington (2019 - 2019)

Master of Arts - Foreign Language Education - New York University (2011 - 2011)

Bachelor of Arts - Teaching Chinese as a Foreign Language (Translation/Interpretation) - East China Normal University (2010 - 2010)