Katie Barnes

Relationship-driven client success and implementation professional with experience supporting onboarding, training, educator engagement, and long-term partner success within virtual learning and educational technology environments. I enjoy building strong relationships with educators, administrators, and school partners while helping organizations feel confident and supported throughout onboarding, implementation, and day-to-day platform use. My background includes webinar facilitation, customer support, onboarding coordination, relationship management, and cross-functional collaboration across fast-paced remote environments.

Passionate about creating positive customer experiences, simplifying complex processes, and helping schools successfully adopt tools and programs that support meaningful student engagement and learning outcomes.

Partner Experience Specialist | Customer Success at SchoolsPLP (2025-01 – Present)

• Partner with 50+ districts, educators, counselors, and administrators to support student engagement, platform adoption, and successful virtual learning experiences
• Lead onboarding, implementation, and ongoing support for school and district partners utilizing digital learning platforms and virtual learning solutions
• Facilitate virtual trainings, webinars, and support sessions for teachers, counselors, and administrators focused on onboarding, implementation, engagement strategies, and platform success
• Conduct renewal outreach and grant-related conversations with school and district partners while supporting long-term relationship management and customer engagement initiatives
• Collaborate cross-functionally with Success, Sales, Integrations, and Support teams to troubleshoot challenges, improve workflows, and support positive customer outcomes
• Monitor implementation progress, identify support opportunities, and provide proactive guidance to help partners successfully navigate platform workflows and operational processes
• Develop customer-facing resources, guides, presentations, and communication materials that improve user experience, onboarding, and long-term engagement
• Developed a Career & Technical Education (CTE) pathway and planning guide aligned to the National Career Clusters Framework to support district career-readiness initiatives and program planning

Learning and Development Coordinator at Victor 12 (2023-12 – 2025-12)

• Coordinated and facilitated live virtual training sessions and webinar-based onboarding experiences for cohorts ranging from small groups to 1,000+ participants
• Provided instructional and technical support for presenters and participants during live online training sessions using Adobe Connect, Zoom, Teams, and Webex
• Managed course logistics, virtual learning environments, and training workflows to support successful program delivery and participant engagement
• Served as a primary point of contact for learners throughout training programs, providing ongoing support, troubleshooting, and engagement follow-up
• Developed learner guides, onboarding documentation, training videos, and instructional materials to support knowledge retention, user engagement, and consistent training experiences across large virtual cohorts
• Collaborated cross-functionally with SMEs, developers, instructional designers, and leadership teams to support effective learning experiences and program delivery
• Monitored learner engagement, attendance, and feedback data to identify improvement opportunities and support training effectiveness

College and Career Prep Coordinator | CTE at Stride, K12 (2021-01 – 2023-12)

• Led college and career readiness programming across 4 schools, aligning students, educators, counselors, and administrators to CCMR and postsecondary success goals
• Managed a portfolio of CTE students across campuses, monitoring engagement, academic progress, certifications, and completion outcomes
• Analyzed academic and engagement data to identify at-risk students and implement targeted intervention and support strategies
• Served in an administrative leadership capacity, supporting teachers and counselors while overseeing student success initiatives and program outcomes
• Designed and facilitated professional development sessions for teachers and counselors focused on CCMR requirements, semester preparation, student engagement, and college and career readiness initiatives
• Created presentation decks, promotional materials, guides, and resources to support student programs, staff training, and stakeholder communication
• Coordinated and hosted monthly student events featuring guest speakers and career-focused learning opportunities to increase engagement and postsecondary awareness
• Presented at conferences and stakeholder meetings to support program visibility, educator engagement, and college and career readiness initiatives

Student Advisor at Stride, K12 (2020-01 – 2021-12)

• Managed a caseload of 200+ students, providing individualized coaching and support focused on academic success, confidence-building, and long-term goal achievement
• Built strong relationships with students and families through consistent communication, encouragement, and student-centered support
• Monitored student engagement, attendance, and academic performance data to identify risks and implement targeted intervention strategies
• Led individual and group sessions focused on goal-setting, communication skills, college readiness, career exploration, and personal development
• Motivated students to remain engaged, accountable, and on track toward academic and postsecondary goals
• Supported students in developing self-advocacy, time management, resilience, and accountability skills
• Collaborated with counselors, educators, and support staff to improve student outcomes and overall engagement
• Managed a high-volume caseload of 200+ students, supporting academic progress and completion
• Analyzed performance data to identify at-risk students and implemented intervention strategies
• Coordinated onboarding, course registration, and ongoing academic support to improve retention
• Led structured student success meetings and developed individualized action plans
• Collaborated with counselors and school leadership to support college and career readiness initiatives

Teacher & Education Leadership | CTE at Humble ISD, Pine Tree ISD, and Longview ISD (2014-01 – 2020-12)

• Managed a high-volume caseload of 200+ students, supporting academic progress and completion
• Analyzed performance data to identify at-risk students and implemented intervention strategies
• Coordinated onboarding, course registration, and ongoing academic support to improve retention
• Led structured student success meetings and developed individualized action plans
• Collaborated with counselors and school leadership to support college and career readiness initiatives

Master of Arts in Management and Leadership – Liberty University (2014-01)

Bachelor of Sciences in Family and Consumer Science – Sam Houston State University (2012-01)

Certificate in Instructional Design – University of New England (2025-06)