Edily Carpenter

Relationship-driven Client Success professional recognized for building trust, strengthening customer loyalty, and delivering personalized experiences that generate measurable business results. Experienced in consultative selling, customer retention, and long-term relationship management.

Founder - Illusion Nail Bar

(2022-03 - 2025-09)

• Built and managed a referral-driven business with approximately 95% of new clients acquired through recommendations and an estimated 85% repeat clientele.
• Managed business operations, scheduling, inventory, purchasing, vendor relationships, customer communications, payments, Google Business Profile, and Vagaro.
• Generated up to $10,000–$12,000 in monthly revenue while maintaining a consistently booked schedule.
• Recruited, interviewed, trained, and coached team members.

Customer Experience - Al-Amir Restaurant

(2018-01 - 2021-03)

• Delivered exceptional service in a fast-paced environment.
• Increased sales through consultative recommendations.
• Handled opening, closing, cash reconciliation, and team training.

Operations & Administration - Wholesale Ice Cream Distributor

(2015-02 - 2017-10)

• Coordinated logistics, inventory, reporting, billing support, and customer communications.
• Maintained operational continuity through planning and prioritization.

High School Diploma - Colegio Ebenecer