Katie Clark

Director of Operations Strategy and Lean Transformation with 20+ years of experience leading cross-functional improvement across healthcare, health-tech, and complex operating environments. Expertise includes Lean Daily Management, Hoshin Kanri, A3 problem-solving, value stream mapping, practitioner coaching, and sustainable change. Built operating systems that remained in use for years while aligning executives, frontline teams, and business stakeholders around measurable performance improvement.

Director, Operations Strategy at Milliman MedInsight (2025-01 – 2026-03)

Recruited to rebuild financial, contract, and quality infrastructure for a $110M healthcare analytics firm serving government quality programs (Medicare, STARS, HEDIS) and nonprofit health systems.

• Deployed human-in-the-loop AI automation (Copilot, Claude, SQL, Power BI), eliminating 100+ hours/month of manual reporting and cutting reporting cycle time 70%.
• Built a profitability and market-segment intelligence platform that integrated structured and unstructured data into C-suite dashboards, informing $8–12M in capital-allocation decisions and clarifying business-level KPI impact.
• Rebuilt executive reporting infrastructure; designed self-service Power BI dashboards for the CEO, COO, CBO, and three General Managers.
• Managed contract performance and compliance for government and nonprofit clients, maintaining audit-ready governance with zero regulatory findings across the portfolio.

Principal & Lean Transformation Advisor · Fractional COO & Operations Advisor at Performance Architecture Studio / KLC Consulting, LLC (2018-01 – Present)

• Productized an AI-assisted Lean Performance System engagement with daily management, KPI scorecards, OKR frameworks, accountability cadences, and facilitator materials for health-tech founders and healthcare organizations, enabling faster decision-making and stronger operational alignment.
• Built a Lean Black Belt certification program for a PE-backed manufacturer: 14 practitioners certified, 15% scrap reduction, 15–20% throughput gain.
• Redesigned production flow and materials movement for ~$250K in annualized savings with zero capital investment.
• Delivered client results including a 56% reduction in time-to-hire (62 to 27 days), a 60% reduction in ED boarding, and 15–20% throughput improvement.
• Designed rapid-deploy operating systems - KPI scorecards, daily management structures, standard work - deployable within 30 days of engagement.

Senior Director, Sales Engineering at Datavant (2022-02 – 2024-10)

• Led 100+ enterprise technical evaluations and demos ($50K–$10M deal sizes) across 15+ national healthcare accounts; built a forecasting framework enabling $15M+ in expansion and $30M+ in new business.
• Served as client-facing technical lead for a patient-request application integrated into client websites and EHR systems via FHIR, HL7, and API connectivity, which streamlined the pre-sale-to-delivery handoff and reduced onboarding time
• Co-authored 9 RFPs (6 renewals, 3 new-logo wins) with technical narratives aligned to each client's data infrastructure.
• Built reusable demo assets, playbooks, and a Power BI sales-development solution adopted company-wide.

Senior Director, Delivery & Continuous Improvement at Datavant (2020-03 – 2022-02)

Owned planning, delivery, and continuous-improvement operations across 10–12 business units for a high-growth, acquisition-built health-data interoperability company.

• Led 20+ transformation initiatives spanning Product, Engineering, Clinical, Sales, and Operations using Lean, Agile, and SAFe, delivering $2M+ in annualized savings.
• Led a 90-day post-acquisition integration, merging two continuous-improvement teams with different cultures and technology stacks into one unified operating model and embedding sustainable processes across the organization.
• Facilitated Hoshin Kanri strategy-deployment workshops for 25+ executives including the full C-suite, producing aligned priorities and execution accountability across 12–15 teams.
• Designed an executive investment-analytics platform improving forecasting accuracy 20%+ across 10–12 business units.

Management Engineer & Lean Transformation Leader at PeaceHealth (2010-02 – 2019-07)

Lean transformation across a 20+ site integrated health system spanning three states, with concurrent P&L ownership of clinical service lines.

• Designed and deployed a Lean Daily Management System across 20+ sites - daily accountability cadences, visual management boards, structured escalation protocols - still in active use 8+ years later.
• Delivered A3 and Value Stream Mapping curriculum to 200+ practitioners across 15+ cohorts, achieving 97% completion and coaching projects to an 85% completion rate versus a 40% baseline.
• Led 5S workshops and supply chain redesigns across 3 hospital surgical suites and 12–14 clinics - two-bin PAR systems, case cart standardization, vendor consolidation, sterile processing throughput.
• Designed and facilitated a Lean leadership curriculum for 50+ healthcare executives and earned the Certified Lean Leader (CLL) credential, strengthening stakeholder capability and adoption of Lean practices.
• Opened and managed a 25-person neurology clinic and two accredited sleep labs with full P&L ownership of a $3–4M operating budget.

Senior Manager → Director, Patient Access & Revenue Cycle Operations at Multiple Healthcare Organizations (2003-02 – 2010-01)

• Managed a $2M+ annual operating budget for a multi-specialty clinic; implemented revenue-cycle optimization and cost-reduction initiatives that improved net financial performance.
• Improved collections 15% at a cardiology practice by redesigning front-end billing workflows and closing documentation-to-billing gaps.
• Led cross-functional process improvement across patient access, scheduling, and front-end revenue-cycle functions; established standard work and performance metrics using Hoshin Kanri, shortening patient intake time and increasing scheduling accuracy.

MS in Management & Health Care Administration – Troy University

BS in Biology & Mathematics – University of Great Falls