Katie Degutis

Assisted individuals in identifying goals, determining plans for each goal, and discovering interventions to succeed at Loudoun County Department of Mental Health, Substance Abuse & Developmental Services Connected disadvantaged individuals with local and national resources Performed administrative tasks such as scheduling appointments, attending team meetings, writing clinical notes utilizing electronic health records, and submitting monthly reports

Certified Peer Recovery Specialist - HopeLink Behavioral Health - Sterling, VA

(2026-01)

• Assisted individuals in identifying goals, determining plans for each goal, and discovering interventions to succeed at Loudoun County Department of Mental Health, Substance Abuse & Developmental Services
• Connected disadvantaged individuals with local and national resources
• Performed administrative tasks such as scheduling appointments, attending team meetings, writing clinical notes utilizing electronic health records, and submitting monthly reports
• Attended weekly behavioral health and recovery docket and court sessions collaborating with therapists, case workers, and parole officers
• Co-facilitated educational recovery groups as a mentor and advocate

Administrative Assistant and Store Clerk - Frying Pan Farm Park - Herndon, VA

(2024-06 - 2025-06)

• Assisted in the coordination of facility rentals, field trips, scouting programs, county-run activities, and special events
• Provided excellent customer service to a variety of clients through email, phone, and in-person interaction
• Acted as keyholder at the country store, performing opening and closing duties, utilizing POS machines, balancing the bank, and making deposits
• Demonstrated thorough knowledge of all facility rules and activities, guiding patrons through any questions or concerns regarding park operations

Intern - Tephra Institute of Contemporary Art - Reston, VA

(2024-01 - 2024-06)

• Researched and created disability adaption materials for the company website
• Produced marketing materials for the largest art show in Northern Virginia
• Worked hands-on with the Institute’s curator, education specialist, and director, gaining invaluable experience on the management of a community non-profit

Front Desk Receptionist - The Now Massage - Durham, NC

(2022-12 - 2023-02)

• Held highest number of membership sales of any employee, recognized by company on the national level
• Accrued and organized daily data on sales and business practices
• Established and maintained reservations, working POS to collect deposits, payment and gratuities

Custom Framer - Michaels - Vienna, VA

(2021-11 - 2022-09)

• Worked personally with clients to design and build custom frames in a fast paced environment
• Communicated customer, inventory, and specialty needs with store team
• Trained new team members in customer service skills and production techniques
• Recognized as store wide Employee of the Month in March 2022

Retail and Warehouse Associate - Texas Art Supply - Houston, TX

(2019-08 - 2021-08)

• Maintained inventory records, researched discrepancies, and tracked orders
• Routinely assisted multiple clients at once in a demanding, fast paced environment
• Abided by critical warehouse safety protocols, alerting superiors to potential danger

Shift Supervisor - The Mad Potter - Houston, TX

(2019-01 - 2019-08)

• Guided daily customer experience and coordinated special events
• Ordered, tracked, and displayed inventory for studio
• Supervised fellow team members and trained incoming staff
• Consistently exceeded monthly sales quotas

Receptionist - Inksanity Tattoo Company - Leesburg, VA

(2018-07 - 2018-12)

• Provided administrative support to the owner and artists in a diverse, busy environment
• Answered phone lines, made appointments and compiled client information
• Managed studio artwork sales, including exhibits and local artist’s portfolios
• Ensured studio abided by all required state and federal regulations for continued licensure

Shift Supervisor - Panera - Herndon, VA

(2017-07 - 2018-07)

• Demonstrated superior knowledge of all aspects of company operations, including delivery, tech logistics platforms, food safety and customer service
• Employed tactical training techniques, rooted in fairness, consistency, open-mindedness and empowerment
• Coordinated services between caterers, delivery drivers, chefs, bakers, and cashiers
• Recognized by Panera Bread on three occasions for the quarterly award for “Exceptional Customer Service”

Assistant - Applegate Custom Framing and Art Gallery - Vienna, VA

(2016-01 - 2016-08)

• Provided administrative support directly to owner, clientele, and artists
• Managed website and social media accounts
• Controlled and monitored inventory and deliveries of valuable, fragile, artwork
• Trained in varied technical and aesthetic aspects of framing, design, and restoration

Swim Coach - Herndon Community Center - Herndon, VA

(2012-05 - 2016-05)

• Coached at risk youth ages 2 – 18 in community outreach program
• Taught individuals in low socioeconomic groups along with disadvantaged children suffering from conditions such as autism
• Trained and supervised junior swim coaching staff
• Devised short and long term practice plans for competitive athletes

Associate of Science - General Studies - Northern Virginia Community College (2025-05)