Katie Queen

Operations leader and coach with Marine Corps background, turning high-consequence environments into spaces that are welcoming and facilitate effective learning.

Experience managing a high-volume experiential facility, coaching action sports and teaching swimming. Known for pairing rigorous safety standards with an approachable style that builds trust with students and eases anxiety. Ability to break complex skills down into logical and achievable progressions while maintaining a fun experience that keeps students coming back for more.

Skydiving Mentor & Load Organizer - Skydive Spaceland - San Marcos, TX

(2025)

• Coach all levels of skydivers from beginners to advanced including multiple disciplines (wingsuiting, freeflying, belly); adapting coaching style to each student’s needs and breaking down complex concepts into realistic and achievable milestones.
• Mentor newly licensed skydivers to build their confidence, master body-flight mechanics, and develop group freefall skills and comprehensive safety mindsets.
• Provide thorough pre-jump safety and objective briefings to all students alongside post-jump video debriefs to provide actionable, encouraging feedback.
• Provide real-time feedback utilizing non-verbal communication during freefall to correct body position.
• Coordinate logistics and safety for small to large groups, tailoring the skydive to the skills of the jumpers.

Private Swim Instructor - Sunsational Swim School - Austin, TX

(2026-03)

• Break down complex movements into clear, achievable progressions tailored to each student’s goals, learning styles and pace.
• Create custom lesson plans tailored to each student’s needs, teaching everything from fundamental water survival skills through advanced workouts across all skill levels.
• Continuously evaluate students, adapting teaching style to overcome learning blocks and build confidence in the water.
• Provide private, one-on-one swim instruction across all ages, from 3 to adult, in a home pool setting.

Operations Manager - iFLY Indoor Skydiving - Austin, TX

(2022-03 - 2025-12)

• Facilitated a high-energy, positive and safe guest experience for a diverse range of customers, driving repeat business and consistently exceeding Net Promoter Score (NPS) expectations.
• Led training and monthly 1:1 performance reviews for instructors, CSRs, and shift supervisors; used KPI data and on-floor observation to drive coaching and sales skill development.
• Scheduled and ran monthly safety meetings, daily random class audits, and wind training reviews; documented and debriefed incident reports; enforced PPE compliance.
• Piloted company-wide POS system rollout - coordinated with tech teams, troubleshot integration issues, and delivered feedback to optimize the system.
• Supported community outreach, adaptive needs program growth, and social media management alongside the General Manager.

Installation Technician - Austin Water Solutions - Texas

(2021-10 - 2022-03)

• Installed residential water treatment systems in compliance with Texas Water Code.
• Educated customers on equipment use and maintenance responsibilities.

Quality Assurance Representative & Supervisor - United States Marine Corps - Texas

(2015-09 - 2020-09)

• Supervised QA operations for 7 squadrons: assigned daily work orders, adapted to mission-critical priorities, and ensured all tasks met military standards.
• Performed and oversaw maintenance, calibration, and final inspection of 95+ military assets - certifying all equipment as safe for flight line operation.
• Enforced PPE compliance and developed strategies to support professional growth in junior Marines under direct charge.

Austin Community College

Leander High School (2015-06)