Katina Mutch
Transformational Healthcare Administrator with 27+ years of progressive leadership in primary care and ambulatory operations
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About
Transformational Healthcare Administrator with 27+ years of progressive leadership in primary care and ambulatory operations. Proven expertise in strategic planning, financial performance management, physician collaboration, and value-based care execution. Recognized for driving operational excellence, improving patient access and experience, and leading high-performing clinical teams.
Adept at aligning regional practice operations with organizational mission, quality standards, and growth initiatives.
Experience
Practice Manager - Millennium Physician Group - Jacksonville, FL
(2022-01)
Provide executive oversight of daily operations for a multi-provider primary care practice within a value-based care model.
- Direct clinical and administrative operations, ensuring high-quality, patient-centered care delivery.
- Lead workforce management including recruitment, performance evaluation, productivity monitoring, and payroll oversight.
- Partner with regional leadership to establish strategic growth initiatives and operational benchmarks.
- Analyze financial and operational data to identify cost-containment opportunities and maximize revenue performance.
- Ensure adherence to regulatory standards, billing compliance, and corporate policy.
Office Manager - New Berlin Family Medicine - Jacksonville, FL
(2015-01 - 2022-12)
Oversaw full-scope operations of a high-volume family medicine practice.
- Strengthened revenue cycle performance and reduced claim denials through improved compliance and workflow redesign.
- Collaborated with physicians to improve care coordination between inpatient and outpatient settings.
- Managed budgeting, staffing models, scheduling optimization, and patient flow improvements.
- Supported strategic planning initiatives to adapt to market and reimbursement changes.
Ambulatory Clinic Manager / Office Manager - University of Florida Department of Surgery - Jacksonville, FL
(2007-01 - 2015-12)
Directed ambulatory clinic operations within an academic medical environment.
- Led multidisciplinary teams supporting surgical and specialty services.
- Managed operational budgets, payroll, compliance, and performance improvement programs.
- Partnered with physician leadership to optimize scheduling, throughput, and patient access.
Office Manager - University of Florida Department of General Internal Medicine - Jacksonville, FL
(2000-01 - 2007-12)
Managed internal medicine practice operations, staff supervision, and regulatory compliance while improving workflow efficiency and patient service standards.
Education
Diploma - Concorde Career Institute
High School Diploma - Baker County High School
