Rowenna Beasley
Technical clients support professional with 10+ years of experience in financial operations, payment systems, and high-volume transaction environments
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About
Technical clients support professional with 10+ years of experience in financial operations, payment systems, and high-volume transaction environments. Skilled in troubleshooting discrepancies, analyzing data, and resolving client issues across enterprise platforms including SAP, Availity, and Zelis. Proven ability to investigate transaction issues, reconcile financial data, and support users in fast-paced environments.
Currently building knowledge in APIs, FIX protocol, networking, and SQL to support financial technology systems. Seeking to contribute strong analytical and client support skills in a technology-driven financial services environment.
Experience
Cashier Specialist / Payment Posting & Reconciliation - UF Health Shands Jacksonville - Jacksonville, FL
(2025-04)
Manage payment processing operations, including investigating, troubleshooting, and validating transaction and account issues, patient account updates, and remote deposits of live checks using Availity and Zelis platforms. Execute posting of checks and credit card payments, resolve work-queue issues, and process account change requests with accuracy. Provide client support by investigating and resolving payment-related issues, account discrepancies, and transaction questions.
- Investigate and resolve payment discrepancies - cash posting and payment reconciliation operations, including ERA/835 processing, manual EOB posting, and lockbox reconciliation.
- Evaluate AI-generated payment posting outputs, ERA matching recommendations, and reconciliation reports for accuracy and completeness.
- Manage electronic and manual payment posting workflows across multiple payers and payment types.
- Reconcile posted payments against bank deposits, lockbox reports, and payer remittances to ensure accuracy and clean financial records.
- Identify and resolve posting errors, misapplied payments, and unapplied cash, ensuring proper allocation and revenue integrity.
Proof Operator - Bank of America - Jacksonville, FL
(2015-06 - 2024-10)
- Processed and validated high-volume financial transactions, identifying and resolving discrepancies to maintain data integrity.
- Reviewed and balanced transaction batches, identifying and resolving discrepancies.
- Maintained compliance with internal controls and financial accuracy standards.
Title Processor - TD Bank - Jacksonville, FL
(2015-06 - 2022-05)
- Processed credit reports and updated payment statuses to maintain accurate financial records.
- Coordinated with title agencies to obtain required documentation and ensure timely updates.
- Managed auto loan inquiries, processed supporting documents, and maintained complete loan files.
Order Entry Clerk - Samsonite (Randstad) - Jacksonville, FL
(2014-02 - 2015-05)
- Processed customer orders and returns with high accuracy.
- Managed FedEx shipment logistics and ensured timely clearing of daily work bins.
- Entered orders and generated return labels in SAP with speed and precision.
Education
Associate Degree - Information Technology - Florida Technical College
