Katlin Swann

Detail-oriented Personal Injury claims professional with over 10 years of experience managing bodily injury files, reviewing medical records, coordinating with insurance adjusters, medical providers, and legal counsel, and supporting timely case resolution. Strong background in pre-litigation case support, client communication, documentation review, and detail-oriented case management. Successfully negotiated evidence-based settlements, closing more than 400 cases annually.

Demonstrated ability to maintain strict policy compliance and client confidentiality while fostering collaboration. Skilled in analyzing intricate claims, managing documentation, and ensuring client satisfaction. In addition to my extensive experience in personal injury claims, I have also held roles in training and development, supervision, and performance monitoring as business needs evolved.

I am eager to leverage my extensive claims expertise to drive efficient case management and achieve favorable settlements, and excited to apply my deep knowledge of insurance claims and personal injury cases in a plaintiff centered role.

Bodily Injury Claims Examiner at GEICO (2017-07 – 2025-08)

• Reviewed, organized, and analyzed medical records and treatment histories for pre-litigation personal injury claims, supporting pre-litigation case evaluation, damages assessment, and accurate file documentation.
• Negotiated evidence-based bodily injury settlements by analyzing liability, medical documentation, policy language, and damages while maintaining compliance with regulatory and company requirements.
• Served as a key point of contact for medical providers, legal counsel, and insurance adjusters, coordinating documentation, clarifying case details, and supporting timely resolution of personal injury claims.

Claims Supervisor at GEICO (2018-01 – 2019-07)

• Oversaw claims examiners, providing guidance on quality case handling, client communication, deadline management, and effective dispute resolution, improving customer satisfaction and first-contact resolution.

Liability Claims Examiner at GEICO (2015-04 – 2017-07)

• Assisted property damage adjusters and total loss department to process total loss vehicles and assisted with lien resolutions.
• Investigated and adjudicated liability and medical claims from intake to settlement by meticulously analyzing police reports, medical records, and policy language to establish liability and determine damages.