Katrina Ray

I am a dedicated Client Service Representative with over 20 years of experience delivering exceptional communication, empathy, and support in a wide range of situations. I excel at creating smooth, efficient office operations. Known for my strong work ethic and people-focused approach, I am seeking an outstanding team where my skills and commitment can make a meaningful impact.

Client Service Representative - North Springs Veterinary Referral - Colorado Springs, Colorado

(2023-08)

• Handled high-volume call traffic (50–75 calls/day) across multiple phone lines with accuracy and courtesy.
• Maintained organization and communication within a high-traffic ER and specialty veterinary facility staffed by 75 employees.
• Processed payments, filed insurance claims, and uploaded records
• Ensured clients felt heard and understood

Shift Lead - Banfield Pet Hospital - Monument, Colorado

(2007-04 - 2024-08)

• Answered multiple phone lines
• Scheduled all appointments and surgeries
• Checked clients in and out
• Handled weekly supply orders
• Uploaded medical records into charts
• Trained new Client Service Coordinators

Restaurant General Manager - Burger King - Decatur, Alabama

(1993-06 - 2003-03)

• Oversaw operations of entire restaurant
• Hired and managed employees
• Handled weekly and monthly inventory counts
• Managed payroll for the restaurant
• Scheduled 50+ employees
• Balanced books each day
• Trained all new employees in every position

High School Diploma - West Point High School (1994-05)