Client Service Representative - Conduent - Secaucus, New Jersey
(2019-01 - 2026-02)
Health and Pension. Responsible for the day-to-day service and administration of benefit plans and pension for assigned clients using established procedures and detailed instructions.
- Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums
- Explains the appropriate participant forms and provides guidance on completion
- Assists participants with portal navigation
- Process various types of calculations, meeting timeliness and accuracy standards
- Interpret plan rules to ensure compliance with plan document
- Analyze transactions to ensure proper quality standards as required by each specific client
- Contact participants to explain calculations or resolve participant/client related issues
- Review incoming forms for completion and accuracy; take appropriate corrective action
Services Coordinator - ASCO POWER SERVICES - Florham Park, New Jersey
(2012-01 - 2018-12)
- Maintains and confirms the accuracy and completeness of Technicians' open work orders for the NE Region
- Ensures service orders advance to audit status so proper billing may occur
- Reconciles various CRM reports on a monthly basis
- Acts as the point of contact for customers when follow-up on PO or billing issue arise
- Maintains a positive rapport with customers and updates customers on critical job status within specific timeframes
- Use the Clearview system to retrieve customer and related information, inventory availability, part order status, all work order updates, and makes system data changes as required
- Collaborates with the field service technicians and customers to verify and collect purchase orders
- Assists and coordinates office functions to assure a productive work environment
- Assists with the closure of service jobs, as needed, in order to invoice customers for work completed on a timely basis
- Communicate effectively with other ASCO departments to resolve issues that may arise (e.g., Billing, Inventory, other Service regions, HR, etc.)
- Address and resolve customer inquiries and obtain customer feedback proactively. In cases where the solution may not immediately present itself, the Coordinator will pass the information to the proper team member to ensure the solution is acquired for the customer
Census Enumerator - UNITED STATES CENSUS - Hoboken, New Jersey
(2010-04 - 2011-12)
- Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews
- Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws
- Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties
- Met daily with supervisor to review and submit work, and receive additional instructions
Customer Service Representative - EDS / FISERV - Morris Plains, NJ
(2000-08 - 2010-04)
- Answering incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns
- Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
- Resolving problems by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
- Updating and keeping a daily progress report on ongoing service inquiries
- Responding to client inquiries through phone or e-mail contact with customers and prospects about the company's products or services
- Perform troubleshooting using various approaches, tools, and techniques
- Meeting individual customer service call volume quality expectations
- Providing accurate information and quality customer service
