Katrina Thomas

I am highly competent in building sustainable relationships and trust with customers, through the implementation of effective communication programs. Besides that, I possess an unmatched ability to sort out problems such as complaints and customer dissatisfaction, making retention a possibility every time.

Top-performing customer service representative with 3+ years of experience in monitoring incoming calls from customers, and providing the required information. Known to resolve the problems of callers using tact and diplomacy. Ability to work in a team-oriented and fast-paced environment.

I graduated from Highschool in 2009