Reshonda Griffin

As a Sales Associate, provide efficient, accurate, and friendly customer service while promoting bank products and building new customer relationships.

Sales Associate - IBC Bank

(2025-06)

As a Sales Associate, provide efficient, accurate, and friendly customer service while promoting bank products and building new customer relationships.

• Delivered excellent customer service in person and over the phone
• Promoted bank products and services to meet customer needs, assisted with opening/closing procedures and account openings
• Supported compliance and branch operations, travelled to assist other branches as needed
• Performed teller duties when required, maintained sales goals and responded to customer concerns, helped train new team members Attended meetings and complete other assigned tasks

Billing/Account Specialist - T-Mobile

(2024-06 - 2024-10)

• Handled customer billing inquiries using AI, exceeded metrics related to promotional sales related to cellular phones, telecommunication plans, and home internet.
• using adaptability and emotional intelligence, collaborated through team-work and resolved payment issues, processed payments, Collaborated ensured accurate billing records.
• Assisted through teamwork with collections & provided support to manage plan changes for associates/customers

Account Specialist/Online Banking Specialist - True Sky Credit Union

(2023-05 - 2024-04)

• Processed daily transactions via the call center, including deposits, withdrawals, transfers and payments, ensuring accuracy and efficiency while adhering to bank policies and procedures
• Managed CD maturities, account openings/closings, and fraud-related information. Provided email, and chat.
• Handled online banking setup and password changes through clear communication and attention to detail.

HR Specialist II, Payroll Specialist II - Paycom

(2022-02 - 2022-10)

• Provided expert service and support to clients, strengthening relationships and ensuring clients maximize their investments.
• Offered strategic consultation, configuration expertise, troubleshooting to optimize solutions and enhance customer satisfaction.
• Ensured accurate and timely payroll processing while maintaining compliance with regulations.
• collaborated and provided excellent client support, including troubleshooting and training on banking systems and services.

Bank Teller - Bank of America - Lawton, Edmond, Oklahoma City, OK

(2016-05 - 2022-01)

• Processed daily transactions via the call center, including deposits, withdrawals, transfers and payments, ensuring accuracy and efficiency while adhering to bank policies and procedures.
• Assisted as a floating teller across Oklahoma branches in Lawton, Edmond, and the Oklahoma City area, both before and during COVID.
• Assisted as an opener and closer for branches.

Degree - Cyber Security