Katrina Walla

Senior Technical Program and Project Manager with 10+ years of experience leading complex, high-visibility technology initiatives across SaaS, AI/ML, enterprise platforms, systems integration, and software modernization. Experienced driving cross-functional execution, technical workstreams, platform implementations, roadmap delivery, governance, operational readiness, and stakeholder alignment across business and technology organizations. Known for recovering at-risk initiatives, navigating ambiguity, and translating complex delivery challenges into actionable outcomes.

Sr. Technology Project Manager at Tacoma Public Utility (2024-05 – Present)

Key focus: Technology project delivery | Stakeholder governance | PMO reporting | Delivery readiness

• Lead complex technology initiatives valued between $400K and $3M, coordinating cross-functional technical and business workstreams across software implementations, platform modernization efforts, systems integrations, vendor deliverables, and operational readiness activities.
• Led enterprise software implementation, platform modernization and system integration initiatives supporting utility operations, driving roadmap execution, technical coordination, implementation readiness, and cross-functional delivery across business and technology teams.
• Managed cross-functional risks, technical dependencies, implementation blockers, and corrective actions across multiple workstreams to maintain delivery momentum and support execution of platform transformation initiatives.
• Leveraged Microsoft Copilot to automate reporting preparation, accelerate documentation development, synthesize project information, and streamline stakeholder communications, reducing manual administrative effort and improving delivery visibility across multiple technology initiatives.
• Supported procurement and vendor governance activities by reviewing SOW deliverables, coordinating contract-related expectations, tracking vendor accountability, and aligning implementation work with PMO requirements and business needs.
• Implemented project management and collaboration platforms, serving as SME and change-management trainer to standardize planning processes, automate reporting workflows, improve resource visibility, and strengthen execution consistency across multiple delivery teams.
• Serve as acting senior program leadership across four active projects, consolidating delivery health, risks, dependencies, decisions, and corrective actions into objective PMO and executive reporting while guiding stakeholder communications, issue resolution, delivery trade-offs, and team continuity.

Project Manager at 21Tech (2023-02 – 2023-12)

Key focus: SaaS implementation recovery | Customer communication | PMO reporting | Project team coaching

• Recovered a high-risk SaaS implementation from red to yellow status by re-baselining scope, schedule, investment, risks, issues, dependencies, and stakeholder expectations before UAT; presented customer-readiness risks, corrective-action options, and go/no-go recommendations to support executive delivery decisions.
• Led and coached the project team on project execution, customer relationship management, process alignment, and delivery expectations, providing feedback and sanity checks to strengthen project documentation, stakeholder communications, and customer readiness.
• Managed project planning, budget tracking, scope change assessment, and transitional requirements to keep implementation activities aligned with customer needs and delivery constraints.
• Led implementation of an enterprise Infor/Hexagon Asset Management platform, coordinating business stakeholders, implementation teams, system configuration, delivery planning, readiness activities, and customer adoption across government environments.

Agile Project Manager at Appen Butler Hill (2020-06 – 2022-09)

Key focus: AI/ML program delivery | Client communication | Reporting, financial tracking, and delivery performance

• Directed program-level AI/ML data initiatives by designing scalable delivery methods, resolving complex integration, privacy, and operational challenges, and enabling expansion of high-value client programs.
• Led RFP responses, Statement of Work reviews, and contract deliverable definitions for AI/ML data programs, aligning scope, timelines, pricing, and delivery commitments with customer requirements and business objectives.
• Owned financial tracking, invoicing, and performance reporting across a portfolio of 25+ concurrent AI/ML projects, using delivery and financial data to improve billing accuracy, cost control, margin visibility, investment decisions, and portfolio-level delivery predictability.
• Managed contract deliverables and client expectations across multiple AI/ML projects, ensuring alignment between SOW commitments, project execution, and delivery outcomes.
• Managed risks, issues, dependencies, and customer escalations across concurrent projects, providing corrective action recommendations to maintain delivery timelines and project profitability.

Project Coordinator at RMS Computer Corporation / Dell contracted to Boeing (2015-04 – 2020-01)

Key focus: Vendor management | Procurement coordination | Project support | Customer communication

• Coordinated contract deliverables and procurement activities across Boeing internal business customers, IT teams, and vendors, aligning project scope, delivery requirements, and procurement timelines in a complex enterprise environment.
• Collaborated with executives, vendors, engineering teams, and IT procurement teams to define project scope, confirm requirements, and coordinate delivery expectations.

Bachelor of Science in Business Administration, (Project Management) – University of Phoenix (2020)