Kay Grayer

Results-driven Store Manager with 20+ years of leadership experience in retail operations, team development, financial management, and customer service excellence. Proven track record of increasing profitability, reducing shrink, improving employee retention, and consistently exceeding company performance standards. Recognized multiple times for leadership, operational excellence, and customer satisfaction.

Store Manager - Circle K - Baton Rouge, LA

(2008-07)

Directed full-scale store operations, leading teams to achieve high performance standards in customer service, profitability, compliance, and employee engagement.

• Led full-cycle recruitment, interviewing, hiring, onboarding, and training of high-performing team members.
• Managed and coached staff to ensure exceptional customer service, operational efficiency, and compliance with company standards.
• Developed strategic action plans to improve store performance and consistently meet or exceed sales and profit targets.
• Analyzed daily sales, expenses, and P&L reports to identify trends and implement strategies that maximized revenue and controlled costs.
• Forecasted budgets and managed merchandise margins to improve overall profitability.
• Reduced shrink and safeguarded company assets through effective cash handling, inventory control, and operational oversight.
• Prepared detailed performance evaluations and provided structured coaching to improve employee productivity and retention.
• Maintained strong vendor and supplier relationships to ensure timely deliveries and proper inventory levels.
• Ensured store cleanliness, safety compliance, and visual merchandising standards were consistently upheld.
• Successfully resolved customer concerns in a professional and timely manner, strengthening customer loyalty and brand reputation.

Bachelor of Science - Business Management - University of Phoenix (2014)

High School Diploma - Port Allen High School (1998)