Yoseph Soliman

Results-driven Store Manager with 20+ years of experience leading premium and luxury retail operations across the UAE and Egypt. Proven track record in sales performance, KPI coaching, team development, customer experience, visual merchandising, and operational excellence. Experienced in managing multicultural teams, driving customer loyalty, improving store performance, and maintaining brand standards in fast-paced retail environments. Bilingual in English and Arabic.

Store Manager - Lacoste (Chalhoub Group) - Dubai, UAE

(2014-01 - 2022-12)

• Managed daily store operations in a high-volume luxury retail environment while maintaining premium customer service and brand standards.
• Led, trained, and developed multicultural retail teams to improve performance, engagement, and customer experience.
• Drove sales performance through KPI management, including conversion rate, UPT, and average basket size.
• In one underperforming store, identified low UPT as a key issue, coached the team on product knowledge, upselling, and cross-selling, and increased UPT from 1.54 to 1.95 within three weeks while improving YTD performance from -12% to +5%.
• Recruited, onboarded, and mentored team members while building a high-performance, customer-focused culture.
• Oversaw visual merchandising, inventory control, stock replenishment, shrink prevention, and operational compliance.

Shop Supervisor - Geox (Chalhoub Group) - Abu Dhabi, UAE

(2013-01 - 2014-12)

• Served as Manager In Charge and supervised daily store operations in the absence of senior management.
• Led the sales team in meeting targets and maintaining high customer service standards.
• Monitored KPI performance, including UPT, conversion rate, VPT, and average basket size.
• Coached team members to improve selling skills, product knowledge, and customer engagement.
• Managed opening and closing procedures, cash handling, banking, and operational compliance.
• Oversaw inventory control, replenishment, loss prevention, and visual merchandising execution.

Store Manager - Massimo Dutti (Azadea Group) - Cairo, Egypt

(2009-01 - 2013-12)

• Managed all aspects of store operations in a premium fashion retail environment.
• Led, trained, and developed the team to deliver strong sales performance and customer service.
• Drove business growth through KPI management, sales strategy execution, and team coaching.
• Recruited, scheduled, and supervised staff while maintaining a high-performance culture.
• Maintained visual merchandising standards aligned with brand identity and seasonal campaigns.
• Managed inventory, stock movement, shrink prevention, and operational compliance.
• Partnered with regional management on store objectives, promotions, and operational strategy.

Store Manager - Trucco - Cairo, Egypt

(2007-01 - 2009-12)

• Managed daily store operations and team supervision within a fashion retail environment.
• Supported sales growth through visual merchandising and customer engagement strategies.
• Delivered strong customer service and built long-term client relationships.
• Assisted in inventory management and operational procedures.

Sales Associate - Mobaco Cotton Co. - Cairo, Egypt

(2006-01 - 2007-12)

• Provided personalized customer service and supported store operations.
• Built client relationships and assisted with sales support activities.
• Supported store operations.

Bachelor's Degree - Management - Culture & Science University