Kay Lam

CRNA licensed RN with over 20 years of experience in long-term care and senior living, including clinical leadership/management roles. Proven ability to mentor staff, oversee clinical operations, and implement programs that enhance safety, care quality, and resident outcomes.

Clinical Manager - Wing Kei Nursing Association - Calgary, AB

(2021-11)

Provided clinical leadership and operational oversight for a multidisciplinary care team including RNs, LPNs, HCAs, and rehabilitation staff, ensuring high-quality 24-hour resident care.

• Supervised, mentored, and evaluated nursing and care staff, supported recruitment, performance management, and ongoing professional development.
• Lead quality assurance initiatives including RAI/MDS assessments, care planning, and monitoring of clinical indicators to ensure compliance with long-term care standards.
• Collaborated with physicians, allied health professionals, residents, and families to address care concerns and coordinate comprehensive care plans.
• Implemented risk management, infection control, and workplace safety protocols in accordance with organizational policies and regulatory standards.

Charge Nurse - Wing Kei Nursing Association - Calgary, AB

(2010-09 - 2021-10)

Led day-to-day clinical operations on the unit, supervising LPNs and Health Care Aides while ensuring safe, high-quality nursing care for residents.

• Conducted resident assessments, developed and implemented individualized care plans, and coordinated care with physicians, pharmacy, and interdisciplinary teams.
• Maintained accurate clinical documentation including MDS data entry, medication management, and regulatory compliance to support quality care and operational standards.

Charge Nurse - Pedder Clinic Ltd. - Hong Kong

(2005-10 - 2007-11)

Assisted doctors in examination and procedures (endoscopy, minor operations).

Centre-in-Charge/RN - Choy Yue Fai Centre for the Elderly - Hong Kong

(2003-11 - 2005-07)

Developed health care plan, monitor progress of elderly.

Bachelor of Nursing - The University of Hong Kong (1999 - 2003)