Nancy Chikezie

Managed the only End Stage Renal Disease (ESRD) Unit in Memorial Hermann System while remaining in compliance with strict CMS Regulations Obtained outstanding performance ratings during mock and regular The Joint Commission (TJC) surveys Procured no deficiencies in CMS and TX Dept of Health surveys through-out tenure in position (14 years)

Clinical Manager - Children's Memorial Hermann Hospital

(2012-08)

• Managed the only End Stage Renal Disease (ESRD) Unit in Memorial Hermann System while remaining in compliance with strict CMS Regulations
• Obtained outstanding performance ratings during mock and regular The Joint Commission (TJC) surveys
• Procured no deficiencies in CMS and TX Dept of Health surveys through-out tenure in position (14 years)
• Maintained 100% retention of staff for more than 4 years
• Consistently received over 98% scoring in patient satisfaction and experience by prioritizing customer care
• Spearheaded the moving of the children's dialysis unit to a new location by heavily participating in the architecture, design, and construction of the unit ensuring compliance with CMS requirements
• Established excellent record keeping of all required medical and staffing information for TDH, TJC, and CMS survey readiness
• Individualized and implemented Patient care plans
• Lead QAPI meetings prioritizing CMS regulation while analyzing data trends and patient outcomes
• Collaborated closely with physicians, social workers, dieticians and child life specialists to create optimal patient care plans
• Worked with recruiters in recruiting, hiring, onboarding, scheduling and training new employees
• Managed staffing, scheduling, productivity, budgeting and expenses
• Utilized rigorous cost cutting and oversaw billing procedures while focusing on the dialysis bundle per CMS reimbursement
• Maintained no central venous catheter (CVC) infection for over 3 years despite high CVC use and very young patient population
• Conducted frequent infection control audits in the unit
• Monitored dialysis machine use, culture and maintenance per CMS regulation
• Participate in patient care coordination by resolving patient complaints, managing records, and liaising between staff and patients/care givers
• Upheld the highest standards of cleanliness and staff hygiene at 100% compliance
• Held position on Infection Control Committee and presented dialysis machine culture results to establish necessary course of action

Clinical Coordinator, Registered Nurse - DaVita Kidney Care (Dialysis Center)

(2005-09 - 2012-08)

• Managed the adult dialysis unit maintaining smooth workflow on a day-to-day basis
• Supervised the nurses and patient care technicians
• Conducted rounds with physicians and carried out prescriptions and treatments making adjustments as ordered
• Successfully ensured removal of the unit's CMS deficiency (level 3 score) obtained prior to my employment by cultivating a team that prioritized CMS regulations
• Educated patients on their conditions and prescribed medications to facilitate active participation in their healthcare
• Assisted the clinical manager with paper work, scheduling and projects as needed
• Closely monitored staffing to produce optimal productivity
• Administered infection control audits utilizing CMS guidelines

Charge Nurse, Registered Nurse - Renal Care Group

(2003-07 - 2005-09)

• Served in a dialysis charge nurse capacity
• Supervised all dialysis operations and collaborated with doctors to carry out orders
• Conducted patient home visits prior to start of peritoneal dialysis, after a patient's infection or change of residence to determine continued suitability of patient's home
• Established personalized patient plan of care prioritizing ideal patient outcomes
• Worked in conjunction with CMS auditor to determine opportunities for improved and assisted in any resolution plans

Charge Nurse, Registered Nurse - Children's Memorial Hermann Hospital

(2002-02 - 2003-07)

• Performed hemodialysis and peritoneal dialysis to pediatric patients ages 0 - 18 years old
• Administered training to parents and care givers equipping them with the tools to perform Peritoneal Dialysis at home
• Conducted patient home visits annually, prior to start of peritoneal dialysis, after a patient's infection, or change of residence to determine continued suitability of patient's home
• Participated in doctor's hemodialysis rounds and peritoneal dialysis clinics ensuring all procedures and documentation met CMS guidelines for ESRD facilities

Registered Dialysis Nurse - Contract Dialysis INC

(2001-04 - 2002-02)

• Performed hemodialysis in both acute and sub-acute settings
• Carried out doctor's orders for medication and blood administration
• Collaborating with team members to optimize patient care
• Meticulously worked to ensure all procedures and documentation met hospital guidelines and standards

Registered Dialysis Nurse - Gambro Healthcare

(2000-02 - 2001-04)

• Administered assessment, treatment, and care to patients
• Educated and supported patients with treatment and care plans
• Assessed patient's access and utilized aseptic techniques to connect and disconnect from the dialysis machines
• Supervised and collaborated with patient care technicians to provide exemplary care to patients

ICU Registered Nurse - 12 Oaks Hospital

(1997-07 - 2000-02)

• Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
• Administered critical care with emphasis on continuous assessment
• Performed total patient care including hygiene, feeding, and other activities of daily living
• Reviewed physician orders and carried out all orders including medications
• Worked with occupational therapists, physical therapists, physicians, and dieticians to provide expert level care to the patients

B.S. - Nursing - Texas Woman's University (1996-12)