Clinical Manager - Children's Memorial Hermann Hospital
(2012-08)
- Managed the only End Stage Renal Disease (ESRD) Unit in Memorial Hermann System while remaining in compliance with strict CMS Regulations
- Obtained outstanding performance ratings during mock and regular The Joint Commission (TJC) surveys
- Procured no deficiencies in CMS and TX Dept of Health surveys through-out tenure in position (14 years)
- Maintained 100% retention of staff for more than 4 years
- Consistently received over 98% scoring in patient satisfaction and experience by prioritizing customer care
- Spearheaded the moving of the children's dialysis unit to a new location by heavily participating in the architecture, design, and construction of the unit ensuring compliance with CMS requirements
- Established excellent record keeping of all required medical and staffing information for TDH, TJC, and CMS survey readiness
- Individualized and implemented Patient care plans
- Lead QAPI meetings prioritizing CMS regulation while analyzing data trends and patient outcomes
- Collaborated closely with physicians, social workers, dieticians and child life specialists to create optimal patient care plans
- Worked with recruiters in recruiting, hiring, onboarding, scheduling and training new employees
- Managed staffing, scheduling, productivity, budgeting and expenses
- Utilized rigorous cost cutting and oversaw billing procedures while focusing on the dialysis bundle per CMS reimbursement
- Maintained no central venous catheter (CVC) infection for over 3 years despite high CVC use and very young patient population
- Conducted frequent infection control audits in the unit
- Monitored dialysis machine use, culture and maintenance per CMS regulation
- Participate in patient care coordination by resolving patient complaints, managing records, and liaising between staff and patients/care givers
- Upheld the highest standards of cleanliness and staff hygiene at 100% compliance
- Held position on Infection Control Committee and presented dialysis machine culture results to establish necessary course of action
Clinical Coordinator, Registered Nurse - DaVita Kidney Care (Dialysis Center)
(2005-09 - 2012-08)
- Managed the adult dialysis unit maintaining smooth workflow on a day-to-day basis
- Supervised the nurses and patient care technicians
- Conducted rounds with physicians and carried out prescriptions and treatments making adjustments as ordered
- Successfully ensured removal of the unit's CMS deficiency (level 3 score) obtained prior to my employment by cultivating a team that prioritized CMS regulations
- Educated patients on their conditions and prescribed medications to facilitate active participation in their healthcare
- Assisted the clinical manager with paper work, scheduling and projects as needed
- Closely monitored staffing to produce optimal productivity
- Administered infection control audits utilizing CMS guidelines
Charge Nurse, Registered Nurse - Renal Care Group
(2003-07 - 2005-09)
- Served in a dialysis charge nurse capacity
- Supervised all dialysis operations and collaborated with doctors to carry out orders
- Conducted patient home visits prior to start of peritoneal dialysis, after a patient's infection or change of residence to determine continued suitability of patient's home
- Established personalized patient plan of care prioritizing ideal patient outcomes
- Worked in conjunction with CMS auditor to determine opportunities for improved and assisted in any resolution plans
Charge Nurse, Registered Nurse - Children's Memorial Hermann Hospital
(2002-02 - 2003-07)
- Performed hemodialysis and peritoneal dialysis to pediatric patients ages 0 - 18 years old
- Administered training to parents and care givers equipping them with the tools to perform Peritoneal Dialysis at home
- Conducted patient home visits annually, prior to start of peritoneal dialysis, after a patient's infection, or change of residence to determine continued suitability of patient's home
- Participated in doctor's hemodialysis rounds and peritoneal dialysis clinics ensuring all procedures and documentation met CMS guidelines for ESRD facilities
Registered Dialysis Nurse - Contract Dialysis INC
(2001-04 - 2002-02)
- Performed hemodialysis in both acute and sub-acute settings
- Carried out doctor's orders for medication and blood administration
- Collaborating with team members to optimize patient care
- Meticulously worked to ensure all procedures and documentation met hospital guidelines and standards
Registered Dialysis Nurse - Gambro Healthcare
(2000-02 - 2001-04)
- Administered assessment, treatment, and care to patients
- Educated and supported patients with treatment and care plans
- Assessed patient's access and utilized aseptic techniques to connect and disconnect from the dialysis machines
- Supervised and collaborated with patient care technicians to provide exemplary care to patients
ICU Registered Nurse - 12 Oaks Hospital
(1997-07 - 2000-02)
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Administered critical care with emphasis on continuous assessment
- Performed total patient care including hygiene, feeding, and other activities of daily living
- Reviewed physician orders and carried out all orders including medications
- Worked with occupational therapists, physical therapists, physicians, and dieticians to provide expert level care to the patients
