Kay

Compassionate and dependable Direct Care and Behavioral Health Professional with over 6 years of experience supporting juveniles and adults with intellectual and developmental disabilities in residential and day-habilitation settings. Certified in Basic Juvenile Correctional Officer Training, CPR, and First Aid, with strong skills in behavior management, crisis intervention, and client support. Dedicated to promoting independence, safety, and positive development in diverse populations.

Seeking to contribute to a juvenile justice or behavioral health organization focused on rehabilitation, structure, and compassion.

Direct Care Professional - Benchmark Crisis Services - Augusta, GA

(2024-01 - 2025-04)

• De-escalated high-stress behavioral emergencies and maintained strict safety protocols for forensic mental health clients transitioning directly from psychiatric hospitalization with severe, persistent mental illnesses (SPMI) and history of legal involvement.

Direct Care Professional - Soto ALG / Caregiver Inc. - Augusta, GA

(2020-02 - 2024-01)

• Supported adults with intellectual and developmental disabilities through individualized care and skill-building activities.
• Assisted with medication administration, vital sign monitoring, and personal hygiene training to promote client independence.
• Collaborated with behavioral specialists in developing and implementing ISPs and BSPs.
• Documented progress and incidents in compliance with Medicaid and agency standards.
• Responded to crisis situations using calm, trained intervention techniques to ensure client and staff safety.

Customer Service Representative - Sitel - Augusta, GA

(2017-10 - 2020-01)

• Assisted customers with scheduling service requests, troubleshooting technical issues, and processing orders.
• Coordinated with field technicians to ensure efficient service delivery and high satisfaction rates.
• Maintained accurate service documentation while meeting all performance goals.

Delivery Coordinator - AutoZone - Augusta, GA

(2016-01 - 2017-09)

• Managed part deliveries, inventory control, and logistics to ensure timely service.
• Provided quality customer service and clear communication regarding orders.
• Supported store operations by maintaining organized and accurate inventory systems.

Juvenile Correctional Officer - Department of Juvenile Justice – YDC - Augusta, GA

(2025-04 - 2026-04)

• Supervise and monitor youth in detention facilities to maintain a safe, secure, and supportive environment.
• Enforce facility rules and regulations while promoting positive behavior and conflict resolution.
• Conduct regular security checks, searches, and headcounts to ensure safety and compliance.
• Respond promptly and effectively to incidents, including de-escalating conflicts and managing crisis situations.
• Document daily activities, incidents, and behavior reports accurately and in a timely manner.
• Collaborate with multidisciplinary teams, including social workers and counselors, to support youth rehabilitation and well-being.
• Provide guidance and mentorship to juveniles to encourage positive decision-making and personal growth.

High School Diploma - Washington County High School