Kayla Taft

Detail‑oriented and empathetic Customer Support Specialist with 5+ years of experience assisting customers through chat, email, and phone. Skilled in de‑escalation, written communication, and troubleshooting across multiple platforms. Known for staying calm under pressure, adapting quickly to new tools, and delivering friendly, accurate support.

Customer Service Agent (Remote)

VOCXS.com

• Delivered customer support via chat, email, and phone with a focus on clarity and empathy.
• Troubleshot account, login, and software issues using step‑by‑step written guidance.
• Maintained accurate documentation in CRM systems while handling multiple conversations.
• De‑escalated frustrated customers and restored trust through calm, professional communication.
• Adapted quickly to new tools and workflows in a fully remote environment.

Office Manager & Scale Operator

Diamond Dirt / Fuller Five

• Managed scheduling, payroll, invoicing, and customer communication.
• Provided consistent support via phone and email.
• Maintained detailed records and handled administrative tasks independently.

Production Assistant & Rework Welder

Yorozu Corporation

•Followed detailed instructions and maintained accuracy in fast-paced environments.

• Demonstrated reliability, teamwork, and strong attention to detail.

Certified Nursing Assistant

EDUCATION

Business Administration (In Progress)

Colorado Technical University

High School Diploma

Cordova High School