Shaewanna Johnson

My name is Shaewanna Johnson. I have over 10 years of customer service and 20 plus years of customer service experience. I completed my CCMA in 2022 from Fortis College as well as holding other medical certifications.

I have experience with taking a between 35-50 calls within a 10hr period with full resolution. I can type 37 wpm and I have experience using computer systems such as MS Word, Payment Source, C2, Agent Assist, Samson and Atlas, Windows Office, Athena and Powerpoint. I have experience with verifying and updating patient information, using ICD-10 to bill and verify procedures and prescription payments.

I have experience with team building, setting and making shift schedules and assignments, meeting and exceed quarterly metrics, as well as educating the customer about products and billing in a way they can retain. I feel that I am a great fit for the position a because it gives me the chance to combine my years of experience with medical and customer service, as well as my experience with attention to detail and conflict resolution and customer retention.

Account Expert at T-Mobile (2022-02 – Present)

I assist customers with payments, understanding and updating billing, changing account information, adding maintaining or suspending service, and adding or removing product or promotions

CNA - Certified Nursing Assistant at Blue Ridge HealthCare (2019-07 – 2022-03)

Assist residents with baths, feeding, transfers, dressing, ROM and other daily need, nightly charting, taking vitals, accompanying residents to doctor's appointments

Patient Care Technician/ Monitor Tech at Brookwood Baptist Medical Center (2021-04 – 2022-02)

I assist with patient care in the oncology unit, taking patient vitals, blood sugars, reading and monitoring the vitals of the heart or surgery patients. I also helped with feedings, transfering and transporting patients from room to tests as well as step down after care.

CNA - Certified Nursing Assistant at Arlington Rehabilitation and Nursing Facility (2018-07 – 2019-04)

Assisted residents with their baths feeding, transferring and walking, making occupied as well as unoccupied beds, charting intake and output as well as other, and assisting with daily grooming habits.

Environmental Services at Custon Staffing Solutions (2017-06 – 2017-09)

Assist with sterilizing OR surgery suites and the equipment, preparing rooms for use, sterilization of waiting areas, cleaning of break rooms and bathrooms, pulling trash and linens.

Service Desk Supervisor at K Mart (2015-09 – 2016-02)

Supervised 5-8 cashier's, assisted customers with returns, prepared cash drops, ran a register, cash handling, key holder, balanced cash drawer, funded registers, opened and closed store

Home Health Aide at Suwannie (2014-05 – 2015-12)

Helping with their medications, bathing and restorative services, assisting residents with feedings, bathing, making occupied and unoccupied beds, taking vitals, charting patients' daily input and outputs, leading activities

Sales Associate at Wal Mart (2015-03 – 2015-07)

Responsibilities

• I assisted the customer with funding prepaid cards, cashier, stocked apparel, posted payments, soft lines

Customer Service Representative at Insight Cards Services (2012-01 – 2014-08)

Responsibilities

• I assisted the customers with all of their banking needs, gave the customers information about the features and benefits of the account, assisting the customers with fee structures for the different account types, assisted the customers with their account transaction history, assisted the customers with their direct deposit information, updating the customer's account information

Collection Representative at Amsher Receivables (2009-06 – 2009-09)

Contacted customers with making payments towards delinquent accounts, setting up payments by credit card or checks, updating customers account information

Medical Assistant in CCMA – Fortis Institute-Birmingham (2020-06)

Pharmacy Technician in Registered Pharmacy Technician – Virginia College-Birmingham (2018-05 – 2019-06)