Director, Human Resources Operations - John Jay College - New York, NY
(2022-03)
Provide leadership for all Human Resources operational functions supporting over 1,000 faculty and staff employees.
- Direct operational Human Resources functions for a workforce of more than 1,000 employees, including employee relations, talent management, recruitment, staff development, labor relations, and compliance.
- Provided strategic counsel to senior leadership on complex human capital matters including organizational design, classification and compensation, employee engagement, and workforce planning.
- Direct workplace investigations and advise management on performance concerns, disciplinary actions, workplace conflict resolution, and risk mitigation strategies.
- Lead HR process improvement initiatives utilizing technology and data analytics to improve operational effectiveness and decision-making.
- Directed the implementation of major HR projects and initiatives across the college, including systems integration, policy rollouts, and organizational change efforts.
- Advised supervisors and employee representatives on sensitive personnel matters, performance concerns, and workplace culture improvements.
- Champion employee engagement and retention initiatives through enhanced communication, recognition programs, leadership development opportunities, and employee-centered HR services.
- Foster a customer-focused HR culture emphasizing accountability, collaboration, innovation, and continuous improvement.
Associate Director, Human Resources - John Jay College - New York, NY
(2019-03 - 2022-03)
Directed Benefits and HRIS operations for faculty and staff employees.
- Oversaw administration of health, dental, vision, retirement, leave management, and FMLA programs.
- Managed HRIS data governance, reporting, auditing, and quality assurance activities to ensure data integrity and compliance.
- Led implementation of process improvements that enhanced onboarding and benefit enrollment efficiency. Developed a digital orientation registration system that significantly improved the efficiency of benefits onboarding for new employees.
- Managed employee accommodation requests and partnered with campus stakeholders to ensure compliance with ADA requirements.
- Developed and presented campus-wide training concerning benefits, leave administration, and employee resources.
- Led quality assurance reviews across multiple HR databases (CUNYFirst, EHRAF, pension/health benefits), identifying and correcting discrepancies to ensure compliance and reduce financial errors.
- Investigated workplace complaints and collaborated with leadership to implement fair and effective resolutions, fostering a more positive work environment.
Non-Teaching Administrative Adjunct - John Jay College - New York, NY
(2018-10 - 2019-03)
Managed pension service history reviews and provided retirement counseling support to employees.
Senior Human Resources Business Partner - Kings County Hospital - Brooklyn, NY
(2017-01 - 2017-08)
Served as strategic HR advisor to executive leadership and operational departments.
- Directed all aspects of human resources support for hospital operations.
- Managed employee relations, labor relations, recruitment, performance management, succession planning, and workforce development initiatives.
- Supervised a team of HR professionals supporting recruitment, benefits administration, timekeeping, employee records, and staff development.
- Managed grievance, disciplinary, and performance management matters while ensuring compliance with governing regulations and policies.
- Implemented employee engagement and recognition programs that positively impacted workplace culture and retention.
Deputy Director, Human Resources - Hostos Community College/CUNY - Bronx, NY
(2012-04 - 2017-01)
Directed daily HR operations including employee relations, talent management, compliance, performance management, and staff development.
- Collaborated with legal counsel in managing disciplinary actions, grievance procedures, and labor relations matters involving classified staff.
- Administered appointments, promotions, reclassifications, transfers, and separations in compliance with university policies and collective bargaining agreements.
- Developed leadership development programs for managers and supervisors.
- Investigated employee complaints and workplace concerns and recommended appropriate resolutions.
- Served on college committees and represented Human Resources in institution-wide initiatives.
- Led staff training and professional development initiatives for supervisors and managers on performance management, employee relations, workplace conduct, and policy compliance.
- Authored the organization's first Employee Handbook and Benefits Open Enrollment booklets, enhancing transparency and employee engagement.
Human Resources Manager - Hostos Community College/CUNY - Bronx, NY
(2008-08 - 2012-03)
Streamlined HR processes and identified operational improvements to enhance departmental efficiency and service delivery.
- Oversaw agency timekeeping and benefits units; conducted quality assurance reviews of the Payroll Management System (PMS) to ensure accuracy and compliance.
- Managed benefits administration, timekeeping, employee relations, recruitment, labor relations, and training functions.
- Developed policies, procedures, employee communications, and training materials.
- Led employee orientation programs, benefits seminars, and management training initiatives.
- Implemented operational improvements that increased department efficiency and service levels.
- Authored comprehensive HR policies and guidelines that reduced training time and improved consistency across departments; served as editor of the biannual HR newsletter For Your Benefit.
- Provided guidance on performance evaluations, progressive discipline, and employee counseling; implemented a time and attendance tracking system and supervised Timekeepers.
Human Resources Manager - HELP/PSI, INC. - Bronx, NY
(2007-04 - 2008-08)
Managed the day-to-day all HR operations including recruitment, employee relations, benefits administration, compliance, and retention initiatives.
Human Resources Generalist/Coordinator - Morris Heights Health Center - Bronx, NY
(2005-11 - 2007-04)
Managed recruitment, onboarding, credential verification, employee records, and HR compliance activities.
Human Resources/Marketing Coordinator & Office Manager - Consumer Eyes Inc. - New York, NY
(2002-03 - 2005-11)
