Keith Bonilla

Program and operations leader with 8+ years of experience driving cross-functional initiatives, optimizing workflows, and delivering measurable outcomes across education, service, and live event environments. Skilled in translating strategic goals into actionable plans, managing stakeholder expectations, and coordinating multidisciplinary teams to achieve program milestones. Adept at defining KPIs, tracking progress, and aligning resources to ensure delivery excellence.

Scrum: PSM II, CAPM® certified, and MBA candidate (Leadership, Strategy & Business Operations).

Founder & Operations Manager at Magical Mix Entertainment (2023-01 – Present)

Lead end-to-end planning and delivery of live event projects, translating client objectives into coordinated execution plans across logistics, staffing, and production.

• Program & Project Delivery: Oversee full lifecycle of entertainment service projects—from client intake and scope definition through execution and post-event review—ensuring alignment with timelines, budgets, and quality standards.
• Cross-Functional Coordination: Manage event logistics, staffing, and equipment setup across multiple concurrent engagements, maintaining seamless communication among clients, vendors, and team members.
• Team Leadership: Recruit, train, and manage contracted event staff, establishing performance standards for improved customer satisfaction.
• Financial & Resource Management: Develop pricing models, manage contracts, and track budgets to optimize profitability and resource allocation across projects.
• Operational Systems Development: Implement repeatable processes and service standards that enhance scalability, consistency, and client satisfaction, positioning the business for growth.

Program Lead – Special Education Services at Rochester School for the Deaf (2024-08 – 2025-02)

Directed complex service programs supporting students with multiple disabilities and behavioral needs, integrating multidisciplinary teams and data-driven planning to achieve program objectives in a regulated education environment.

• Program Delivery & Oversight: Managed end-to-end coordination of specialized education service programs, aligning goals, resources, and timelines to ensure consistent delivery and measurable outcomes.
• Cross-Functional Collaboration: Led multidisciplinary teams of educators, therapists, and behavioral specialists to execute individualized service plans, improving engagement and intervention effectiveness.
• Data-Driven Decision Making: Used assessment data and performance metrics to guide program execution, resource allocation, and continuous improvement strategies.
• Stakeholder Communication: Partnered with leadership, families, and external agencies to maintain transparency, resolve issues, and align support strategies with organizational priorities.
• Compliance & Risk Management: Maintained full adherence to state and federal education and disability service regulations, ensuring audit readiness and program integrity.

Program Lead – STEM Initiatives at Rochester School for the Deaf (2022-08 – 2024-07)

Directed project-based learning programs integrating STEM and technology initiatives, coordinating cross-functional teams and resources to deliver measurable outcomes in a specialized education environment.

• Program Planning & Execution: Designed and implemented project-based initiatives—including video production and Drone Club programs—aligning objectives, timelines, and resource plans to ensure delivery.
• Cross-Functional Collaboration: Coordinated educators, specialists, and support staff to align curriculum, student engagement strategies, and performance tracking systems.
• Stakeholder Engagement: Built strong relationships with families, staff, and leadership through clear communication and transparent progress reporting.
• Performance & Data Management: Managed program scheduling, resource allocation, and KPI tracking to monitor progress and inform leadership decisions.
• Continuous Improvement: Applied data-driven insights to refine program design and improve student participation and learning outcomes.

Program Operations – Early Childhood Education at Rochester School for the Deaf (2021-10 – 2022-08)

Managed daily operations and program delivery for early childhood education services supporting students with developmental and behavioral needs.

• Program Oversight: Directed early childhood education initiatives, aligning staffing, scheduling, and resource allocation with program goals and compliance requirements.
• Process Optimization: Implemented structured behavioral and engagement strategies that improved classroom outcomes and service consistency.
• Cross-Functional Coordination: Collaborated with special education teams to develop individualized service plans and targeted interventions.
• Data & Compliance Management: Maintained documentation, reporting systems, and regulatory adherence to ensure program integrity and audit readiness.
• Stakeholder Communication: Partnered with administrators and families to align expectations, share progress updates, and strengthen program transparency.

MBA in Leadership, Strategy & Business Operations – Western Governors University (2026-05)

MS in Curriculum & Instruction – Western Governors University (2023-01)

BS in Business Administration – Western Governors University (2021-01)

Coursework in Finance – Rochester Institute of Technology