Karlton Pugh

Technology operations professional with 13+ years of experience leading IT teams, optimizing enterprise systems, and aligning technology solutions with business objectives. Skilled in cross-functional program coordination, process improvement, and stakeholder collaboration. Adept at scaling operations, reducing downtime, and improving efficiency in high-demand technical environments. Known for driving measurable impact through operational strategy and team leadership.

IT Specialist/Tech Team Lead - Battle Transport - Morrisville, NC

(2016-01)

• Led a 15+ member team delivering operational services for 20+ enterprise clients, including Epic Games, Toshiba, and Sensus
• Trained ~50% of team members, improving performance consistency and readiness for client projects
• Coordinated resolution of 100–200 weekly support tickets (15–45 individually), enhancing response efficiency and reducing recurring issues
• Designed and implemented technical and business processes to streamline workflow, increasing operational efficiency
• Partnered with stakeholders to align technical solutions with business objectives, reducing downtime and improving user satisfaction

Lab Support Technician - North Carolina Central University - Durham, NC

(2015-01 - 2018-12)

• Resolved 15–25 daily technical requests, ensuring uninterrupted workflow for 8,000+ users in a high-traffic lab environment
• Served as primary on-site technical contact, providing hands-on support to faculty, staff, and students
• Improved operational efficiency through rapid troubleshooting and proactive issue resolution
• Maintained multi-platform systems (Windows, Mac, Linux) for consistent performance and reliability

Bachelor of Business Administration (BBA) - Management - North Carolina Central University (2013-01 - 2018-12)