Kellie Anne Mayers

Versatile and empathetic professional with a strong background in both counseling and administrative support. Skilled in providing compassionate guidance, emotional support, and crisis intervention while ensuring efficient organizational operations. Adept at managing confidential client information, coordinating schedules, maintaining accurate records, and supporting multidisciplinary teams.

Known for excellent communication, problem-solving, and interpersonal skills, with a commitment to creating a positive, organized, and supportive environment that fosters personal and professional growth.

Counselor - YMCA

(2024-08)

• Supervise and mentor group of 20+ children aged 5–12, ensuring safety, inclusion, and positive engagement throughout daily activities
• Plan and lead outdoor programs including-arts & crafts, and team-building games
• Promote emotional well-being by managing conflicts, modeling positive behavior, and fostering a supportive environment
• Assist with school bus operations, ensuring student safety and supervision

Administrative Coordinator - Lanter Delivery Systems

(2016-07 - 2025-10)

• Delivered exceptional customer service by promptly addressing concerns, demonstrating empathy, and ensuring swift issue resolution.
• Cultivated a loyal customer base through personalized support, earning multiple positive acknowledgments, feedback, and survey reviews.
• Developed and implemented support strategies to prioritize and resolve customer inquiries with accuracy and efficiency.
• Oversaw budget preparation, including processing invoices, claims, and credits, ensuring financial accuracy and compliance.
• Utilized Microsoft office, CRM, Sharepoint, Dynamics and OIT to update records and generate reports.

Patient Financial Advisor - Northeast Georgia Medical Center

(2015-03 - 2016-06)

• Assisted patients in understanding their financial responsibilities concerning healthcare services, including insurance coverage and payment plans
• Provided counseling to patients regarding financial assistance programs and resources available
• Collaborated with medical staff and insurance providers to ensure accurate and timely processing of claims and payments
• Maintained up-to-date knowledge of healthcare regulations and insurance policies to provide accurate information

Correctional officer - Department of Juvenile Corrections

(2012-06 - 2015-03)

• Supervised and monitored the daily activities, behavior, and safety of juvenile offenders in a secure correctional facility.
• Enforced facility rules and regulations while maintaining a positive and rehabilitative environment for youth offenders.
• Conducted room inspections, head counts, and security checks to ensure safety and compliance with departmental standards.
• Utilized conflict resolution, de-escalation, and crisis intervention techniques to manage behavioral incidents and prevent violence.
• Documented incidents, infractions, and behavioral progress in detailed daily reports and official records.
• Collaborated with counselors, educators, and social workers to support rehabilitation, education, and treatment plans.
• Escorted juveniles to and from court appearances, medical appointments, and educational or recreational programs.
• Participated in staff meetings and ongoing training focused on juvenile law, mental health awareness, and trauma-informed care.
• Promoted positive behavior and accountability through mentorship and consistent enforcement of facility expectations.

Unit Coordinator - New York Presbyterian Hospital

(2008-11 - 2011-01)

• Managed administrative and clerical tasks to support daily unit operations.
• Provided prompt and professional responses to patient inquiries, verified insurance information, and assisted physicians with care plans and patient activities.
• Coordinated and scheduled patient appointments while ensuring accurate processing of lab documents.
• Maintained efficient administrative workflows in a fast-paced clinical environment, optimizing patient experience and staff coordination.

Administrative Clerk - Deloitte

(1998-09 - 2007-11)

• Performed administrative and clerical duties, including data entry, filing, and document preparation.
• Managed calendars, scheduled meetings, and coordinated office activities to optimize workflow.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained confidentiality and compliance with office policies and procedures.

Associate of Science - Occupational Studies Medical Assistant and Medical Billing - ASA Institute of Technology