Regional Hotel Operations /Sales & Marketing
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Professional, driven leader with twenty years of experience in property management, operations, revenue management, sales and marketing. Strong account development, day to day operations, coaching/training, and customer service. Fostered ironclad partnerships that led to lifelong relationships. Won several awards for top sales, increasing portfolio revenue year over year. My experience includes Area and Regional Operations Manager and Sales Director. My eye for detail, passion for development, love of relationship/team building, strong organization, desire to learn and consistently exceeding goal’s is what I bring to be successful.
Responsible for operations/sales development of six properties across Texas. Properties include:
Hampton Inn and Suites, Courtyard, Residence Inn, Spring Hill Suites. Traveled weekly to locations to help coach and train general managers with task lists, build and implement budgets. Coach team on loyalty programs, cleanliness, and guest service scores Prepared weekly, monthly and quarterly revenue goals. Developed budgets and goals for each property. Insure corporate & franchise compliance. Involved in all sales process, account building and networking for each property.
Partnership building, networking, account development, while driving sales & revenue for a portfolio of 12 hotel properties. Worked with Marriott, Wyndham, IHG, La Quinta and Choice brands. Built budgets for each property and exceeded revenue goals each quarter year over year. Consistently outperformed comp-set on STR reports increasing rev-par ranking and RGI index. Built strong relationships with GSM’s, franchise contacts, local and corporate decision makers. Increase portfolio performance, revenue, occupancy, and rev-par year over year by 7-15%. Analyzed industry trends, worked closely with owners.
Director of sales for Residence Inn Midland. Promoted to Dual General Manager for TownePlace Suites and Courtyard El Paso, Tx.
Day to day operations, team building, and revenue management. Multiple award-winning properties in both sales and operations
Associate in business administration with applied Science, Spanish Club (Vice president), FBLA
