911 Telecommunications Officer - Washington County - Brenham, TX
(2023-07)
- Troubleshoot and diagnose problems involving computer-based dispatch consoles, radios, and dispatch software.
- Coordinate with county IT personnel and outside vendors to resolve hardware, software, and system issues.
- Maintain and operate mission-critical computer and communications systems in a high-pressure environment.
- Identify technical problems quickly and coordinate appropriate repairs, upgrades, and service.
- Provide accurate documentation and information to support troubleshooting and system maintenance.
- Work with multiple agencies and personnel while managing rapidly changing priorities and time-sensitive problems.
- Conduct quality assurance reviews and identify system or process issues requiring corrective action.
Customer Service Representative - Wayfair LLC - Bryan, TX
(2020-08 - 2020-12)
- Handled 60–80 customer contacts per day while diagnosing problems, researching solutions, and resolving escalated issues.
- Used CRM and order-management systems to research information, document actions, and coordinate resolutions.
- Performed basic diagnostics and maintenance on company-issued workstations.
- Assisted remote employees with connectivity issues.
- Maintained greater than 90% customer satisfaction while meeting productivity and resolution requirements.
Oil Reclamation Technician - Nemaha Environmental - Kremlin, OK
(2019-07 - 2020-05)
- Maintained site IT terminals, PLC interfaces, and basic networked equipment.
- Coordinated equipment parts and software updates with vendors.
- Performed preventive maintenance, troubleshooting, and equipment inspections.
- Documented technical and operational information accurately.
- Worked with complex mechanical and electronic equipment in an industrial environment.
Executive Assistant / IT Support - United States Air Force - Vance AFB, OK
(2017-05 - 2018-05)
- Provided on-site IT support for workstation and office technology issues.
- Imaged computer workstations and prepared systems for deployment.
- Troubleshot network connectivity and printer problems and coordinated escalations with base IT.
- Assisted users with computer and technology issues in a professional office environment.
- Managed approximately $400,000 in office property, maintaining accurate inventory and equipment records.
- Coordinated equipment, logistics, and support requirements with internal personnel and IT resources.
- Prepared technical and executive-level presentations using Microsoft Office applications.
Stay-at-Home Parent - Stay-at-Home Parent - Brenham, TX
(2020-12 - 2023-07)
Managed complex schedules, logistics, communications, and rapidly changing priorities while maintaining detailed records and coordinating with multiple parties.
Staff Sergeant / Squad Leader, Military Police - United States Army
(2010-03 - 2012-12)
- Led and developed a team of 8–12 personnel.
- Planned and coordinated operations, training, equipment allocation, and maintenance.
- Maintained accountability of personnel and equipment.
- Trained personnel and evaluated performance.
- Briefed leadership and provided recommendations based on operational information.
Desk Sergeant / Military Police Patrol Officer - United States Army
(2009-01 - 2010-02)
- Managed an installation police communications center.
- Received, prioritized, and dispatched calls while maintaining accurate incident records.
- Performed diagnostics and routine maintenance on radios, dispatch consoles, and computer systems.
- Prepared detailed reports and coordinated information between multiple agencies.
