Kellis Gregory

Hands-on technical professional with experience providing IT support, troubleshooting computer hardware and software, imaging workstations, resolving network and printer issues, and maintaining mission-critical communications systems. Experienced supporting users in high-pressure environments and working with IT departments and vendors to diagnose and resolve technical problems. Strong working knowledge of Windows and Microsoft 365, with additional experience in Microsoft Access, Python, Linux, Ethernet networking, DHCP, DNS, and antivirus software.

Skilled at troubleshooting unfamiliar problems, learning new technologies quickly, documenting work, and providing reliable customer service.

911 Telecommunications Officer - Washington County - Brenham, TX

(2023-07)

• Troubleshoot and diagnose problems involving computer-based dispatch consoles, radios, and dispatch software.
• Coordinate with county IT personnel and outside vendors to resolve hardware, software, and system issues.
• Maintain and operate mission-critical computer and communications systems in a high-pressure environment.
• Identify technical problems quickly and coordinate appropriate repairs, upgrades, and service.
• Provide accurate documentation and information to support troubleshooting and system maintenance.
• Work with multiple agencies and personnel while managing rapidly changing priorities and time-sensitive problems.
• Conduct quality assurance reviews and identify system or process issues requiring corrective action.

Customer Service Representative - Wayfair LLC - Bryan, TX

(2020-08 - 2020-12)

• Handled 60–80 customer contacts per day while diagnosing problems, researching solutions, and resolving escalated issues.
• Used CRM and order-management systems to research information, document actions, and coordinate resolutions.
• Performed basic diagnostics and maintenance on company-issued workstations.
• Assisted remote employees with connectivity issues.
• Maintained greater than 90% customer satisfaction while meeting productivity and resolution requirements.

Oil Reclamation Technician - Nemaha Environmental - Kremlin, OK

(2019-07 - 2020-05)

• Maintained site IT terminals, PLC interfaces, and basic networked equipment.
• Coordinated equipment parts and software updates with vendors.
• Performed preventive maintenance, troubleshooting, and equipment inspections.
• Documented technical and operational information accurately.
• Worked with complex mechanical and electronic equipment in an industrial environment.

Executive Assistant / IT Support - United States Air Force - Vance AFB, OK

(2017-05 - 2018-05)

• Provided on-site IT support for workstation and office technology issues.
• Imaged computer workstations and prepared systems for deployment.
• Troubleshot network connectivity and printer problems and coordinated escalations with base IT.
• Assisted users with computer and technology issues in a professional office environment.
• Managed approximately $400,000 in office property, maintaining accurate inventory and equipment records.
• Coordinated equipment, logistics, and support requirements with internal personnel and IT resources.
• Prepared technical and executive-level presentations using Microsoft Office applications.

Stay-at-Home Parent - Stay-at-Home Parent - Brenham, TX

(2020-12 - 2023-07)

Managed complex schedules, logistics, communications, and rapidly changing priorities while maintaining detailed records and coordinating with multiple parties.

Staff Sergeant / Squad Leader, Military Police - United States Army

(2010-03 - 2012-12)

• Led and developed a team of 8–12 personnel.
• Planned and coordinated operations, training, equipment allocation, and maintenance.
• Maintained accountability of personnel and equipment.
• Trained personnel and evaluated performance.
• Briefed leadership and provided recommendations based on operational information.

Desk Sergeant / Military Police Patrol Officer - United States Army

(2009-01 - 2010-02)

• Managed an installation police communications center.
• Received, prioritized, and dispatched calls while maintaining accurate incident records.
• Performed diagnostics and routine maintenance on radios, dispatch consoles, and computer systems.
• Prepared detailed reports and coordinated information between multiple agencies.

High School Diploma - Chisholm High School