Kelly Leeflang

Seeking a career where I can apply my hard work ethic and determination every day. Working in management for six years, I am able to work in fast paced environments, as well as resolve conflicts and work in a team environment.

Fast Food Manager at Mcdonald's (2019-05 – 2025-12)

• Directed daily restaurant operations by supervising staff scheduling, optimizing inventory levels, and ensuring adherence to quality and safety standards, contributing to improved workflow efficiency and customer satisfaction.
• Facilitated staff training programs to elevate service quality and ensure consistency in customer interactions, contributing to positive guest experiences and stronger team collaboration.
• Streamlined order fulfillment processes by using efficient task allocation with crew, and monitoring real-time service metrics, monitoring accuracy and customer experience level.

Barista at Starbucks (2025-12 – Present)

• Crafted custom beverages to customer specifications while maintaining adherence to quality standards and supporting consistent operational flow during peak hours.
• Maintain excellent customer service at all times.
• Supported swift order fulfillment by coordinating with coworkers during high-traffic periods, ensuring smooth operations and timely service.

Serv Safe