Veronica Gonzales

Dedicated healthcare administrative professional with 3+ years of hospital experience supporting patient admissions, discharges, referrals, insurance verification, patient documentation, and front-desk operations. Experienced in communicating with patients, physicians, hospital departments, and office staff while maintaining accurate and confidential patient information. Skilled in database/data entry, document management, telephone support, and coordinating administrative processes in a fast-paced hospital environment.

Completed a Medical Billing and Coding program with additional experience in customer service, office administration, billing support, and records management. Dependable, organized, detail-oriented, and committed to providing professional and compassionate service to patients and healthcare teams.

Admission Assistant at FREMONT HOSPITAL (2023-01 – Present)

• Coordinate and process patient admissions and discharges in accordance with hospital procedures and established workflows.
• Serve as a professional point of contact for patients, physicians, hospital units, and office personnel through high-volume telephone and in-person communication.
• Accurately enter and maintain patient and call information in the MS4 database.
• Verify patient insurance information and assist with required administrative documentation.
• Review incoming documentation and process patient referrals received by fax.
• Prepare and organize patient admission packets, ensuring required documentation is complete and readily available.
• Fax patient records, referrals, and administrative documents to physicians and appropriate hospital departments.
• Coordinate delivery of patient packets and required documentation to hospital units.
• Communicate physician changes, patient-care updates, and unit bed changes to appropriate personnel to support efficient hospital operations.
• Provide front-desk coverage and assist patients and staff with routine administrative needs.
• Monitor office supplies and coordinate ordering to maintain adequate inventory for daily operations.
• Perform additional administrative responsibilities and provide cross-functional support to help maintain efficient department operations.
• Maintain accuracy and attention to detail while handling patient information and time-sensitive documentation in a fast-paced hospital environment.

Instructional Aide / Lead Teacher Assistant / Teacher at CREATIVE LEARNING CENTER (2017-09 – 2022-12)

• Provided direct support to children with autism and a broad range of developmental and behavioral needs.
• Maintained accurate records documenting student progress, behaviors, goals, and individualized support strategies.
• Prepared individualized materials and documentation based on student IEP goals.
• Collaborated with occupational therapists, speech professionals, teachers, aides, and families to coordinate consistent support.
• Monitored and documented behavioral and developmental progress while following established plans and procedures.
• Provided individualized and group support while maintaining a professional, patient, and compassionate approach.
• Assisted with developing behavioral strategies and ensured established procedures were consistently followed.

ABA Therapist at A IS FOR APPLE (2016-01 – 2017-09)

• Provided individualized in-home behavioral support to children with developmental needs.
• Implemented individualized treatment and behavioral programs under established guidelines.
• Monitored client progress and maintained accurate and timely documentation.
• Communicated with families and supervising staff regarding client progress and individualized goals.
• Maintained professionalism, confidentiality, and attention to detail while working directly with clients and families.

Sales Associate at STRIDE RITE (2008-10 – 2016)

• Provided personalized customer service and assistance to families and children in a busy retail environment.
• Processed cash and customer transactions accurately.
• Assisted customers with product selection based on individual needs.
• Opened the store and completed daily operational and administrative responsibilities.
• Prepared and delivered bank deposits.
• Supported coworkers and assisted with daily store operations.

Assistant Manager at STRIDE RITE (2003-02 – 2005-02)

• Assisted with daily store operations, customer service, and employee support.
• Assisted with payroll and monitored monthly sales goals.
• Received, processed, and organized inventory shipments.
• Handled cash transactions and maintained accurate cash records.
• Completed opening and closing procedures and routine operational tasks.
• Supported employees with daily responsibilities and customer-service needs.

Accounting Assistant at WESTERN STATES GLASS (1998-12 – 2001-11)

• Provided administrative and clerical support to accounting and sales staff.
• Performed data entry, cash intake, filing, and records organization.
• Answered phones and provided professional customer service.
• Prepared and mailed customer invoices.
• Assisted with sales order entry and customer orders.
• Maintained organized business records and documentation.

Program Completed in Medical Billing & Coding

High School Diploma – Calaveras Hills High School