Kelly Perrow

Detail-oriented healthcare, insurance, customer service, and account management professional with experience handling escalated claims, coordinating patient and client needs, reviewing documentation, and maintaining accurate records in remote and fast-paced environments. Strong background in communication, problem-solving, organization, compliance, and cross-functional coordination. Known for accuracy, discretion, attention to detail, and the ability to manage competing priorities while working independently.

Insurance Coordinator / Analyst - Weekend Health - Remote

(2023)

• Managed and reviewed escalated insurance claims, researching issues and coordinating appropriate resolution.
• Analyzed claim and insurance information for accuracy, completeness, and potential discrepancies.
• Communicated with internal teams and external parties to resolve complex insurance-related issues and follow up on outstanding items.
• Maintained detailed and accurate documentation while handling sensitive information in a remote work environment.
• Prioritized multiple cases and deadlines while maintaining strong attention to detail, organization, and timely follow-through.
• Used sound judgment and problem-solving skills to identify issues, research information, and determine appropriate next steps.

Clinical Coordinator - Cerebral - Remote

(2021-11 - 2022-06)

• Performed duties in accordance with HIPAA requirements and healthcare policies and procedures.
• Coordinated patient care and served as a liaison between patients, care teams, and internal departments.
• Completed timely and accurate documentation of patient visits and responded to client inquiries through chat and email.
• Prepared daily reports and supported personnel recruitment, screening, consenting, and enrollment activities.
• Authorized admissions and treatment according to established protocols and maintained accurate operational records.
• Monitored inventory, coordinated timely orders, and supported day-to-day clinical operations.

Account Manager - ShipMonk - Fort Lauderdale, FL

(2019-05 - 2021-03)

• Managed e-commerce client accounts by reviewing project requests and determining feasibility with warehouse operations.
• Maintained consistent communication with clients and internal teams through phone, email, and Zoom.
• Oversaw project details from request through completion to ensure client instructions and requirements were accurately followed.
• Resolved account and operational issues by coordinating across teams and maintaining strong client relationships.

Service / Export Operations - DHL Global - Märsta, Sweden

(2012-04 - 2015-07)

• Managed customer inquiries by email and telephone while providing timely and professional service.
• Prepared and reviewed customs documentation, shipment bookings, and transit requirements for international shipments.
• Managed accounts including Ericsson and Atlas Copco Machinery.
• Verified airway bill and shipment information for accuracy and completeness.
• Reconciled customer and DHL data to support accurate billing and coordinated with courier and warehouse teams on outbound processing.

Associate Degree - Warren Hills Community College

Medical Assistant Certification - Dover College